Pauline Servano
Philadelphia,PA
Summary
Provisioning Analyst with extensive expertise in proven ability to engage stakeholders and coordinate projects, driving efficiency and collaboration across teams, honed over two decades at Susquehanna International Group. Adept at navigating complex connectivity challenges, and committed to fostering collaborative environments to drive successful outcomes, I am a results-driven professional with a track record of quickly mastering new skills and technologies.
Overview
22
22
years of professional experience
Work History
Provisioning Analyst
Susquehanna International Group
Bala Cynwd, PA
07.2014 - Current
- Managed U.S. and global connectivity for regional offices and data centers.
- Ordered cross connects for exchanges such as CBOE/BATS, MIAX/Pearl, and NYSE/ICE.
- Coordinated with vendors and internal teams to resolve implementation conflicts and reduce delays.
- Expertly read and edited KMZ files to assess fiber paths and route diversity.
- Participated in stakeholder meetings to discuss project timelines, objectives, and budgets.
- Maintained detailed records, network documentation, and change controls compliant with industry standards.
- Reviewed and renegotiated service contracts for cost savings and enhanced performance.
- Collaborated with multiple departments on large-scale technology deployment projects.
Telecommunications Specialist
Susquehanna International Group
Bala Cynwd, PA
04.2007 - 07.2014
- Analyzed complex market data expenditures to identify and eliminate unnecessary costs.
- Maintained relationships with over 200 market data vendors to ensure service quality.
- Collaborated with vendors to negotiate service agreements, resulting in reduced overall expenses.
- Interfaced with Market Data Client Services to resolve billing discrepancies and improve operations.
- Generated annual vendor account reports using Excel and QlikView for performance evaluation.
- Trained new team members on system usage and operational best practices.
- Acted as liaison between SIG and outside vendors regarding past-due accounts.
Telecom Analyst-Internship
Sungard Availability Services LP
Philadelphia, PA
10.2003 - 04.2007
- Processed over 500 invoices monthly, supporting Telecom Analyst with Bill Track Pro entries.
- Conducted monthly analysis of land, long-distance, and wireless invoices to identify billing discrepancies.
- Completed month-end accruals and generated General Ledger reports accurately.
- Developed and maintained spreadsheets for accurate account distribution for Telecom Support Team.
Education
Business Administration And Management
Drexel University
Philadelphia, PA06-2007
Skills
- Project management
- Vendor negotiation
- Cost analysis
- Data documentation
- Service level agreements
- Stakeholder engagement
- Team collaboration
- Contract management
- Fiber path assessment
Timeline
Provisioning Analyst
Susquehanna International Group
07.2014 - Current
Telecommunications Specialist
Susquehanna International Group
04.2007 - 07.2014
Telecom Analyst-Internship
Sungard Availability Services LP
10.2003 - 04.2007
Business Administration And Management
Drexel University
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