Pauline Smith
Anadarko,OK
Summary
Great Branch Manager with a proven track record at Wallace Management, excelling in customer service and team leadership. Skilled in cash handling and conflict resolution, I enhanced client satisfaction and drove performance improvements. Committed to fostering strong customer relationships while achieving operational goals and maintaining compliance with regulatory standards.
Overview
12
12
years of professional experience
Work History
Branch Manager
Wallace Management
Anadarko, OK
09.2023 - Current
- Assisted in daily branch operations, ensuring efficient customer service and support.
- Adapted quickly to new procedures and policies, maintaining compliance with regulatory standards.
- Supported team members in resolving customer inquiries effectively and professionally.
- Maintained organized records of customer interactions to improve service delivery.
- Engaged with customers to provide information about services and promote new products.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Cashier
Kiowa Casino Verden
Verden Ok
12.2020 - 09.2023
- Handled cash and credit transactions with a focus on accuracy and security.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on procedures for handling transactions and customer interactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Manager
Western Shamrock Finance
Anadarko, OK
03.2014 - 08.2019
- Led team in implementing customer service strategies to enhance client satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
GED -
Caddo Kiowa Vo Tech
Fort Cobb, OKSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Cash handling
- Sales management
- Interviewing and hiring
- Goals and performance
- Conflict resolution
- Friendly
- Cash handling expertise
- Financial services
Timeline
Branch Manager
Wallace Management
09.2023 - Current
Cashier
Kiowa Casino Verden
12.2020 - 09.2023
Manager
Western Shamrock Finance
03.2014 - 08.2019
GED -
Caddo Kiowa Vo Tech