Pauline Tei
Redlands,CA
Summary
Results-driven Claims Investigator skilled in settlement negotiation and issue resolution. Enhances customer satisfaction through effective collaboration and timely resolutions while upholding quality standards. Adapts quickly to fast-paced environments, prioritizing safety and operational efficiency.
Overview
11
11
years of professional experience
Work History
Shuttle Driver
LAZ Parking
Costa Mesa, California
04.2025 - 12.2025
- Transported passengers to designated locations safely and on time.
- Adhered to all safety protocols and regulations while driving shuttles.
- Maintained shuttle cleanliness and performed regular vehicle maintenance to ensure operational reliability.
- Communicated with dispatch about route changes or delays to optimize passenger experience.
Claims Representative
Maersk
Redlands, California
05.2022 - 03.2025
- Handled high volume of claims while ensuring adherence to quality standards for timely resolutions.
- Investigated claims of varying complexity and obtained relevant facts to determine coverage and liability.
- Negotiated settlements with claimants and attorneys to achieve fair and efficient claim resolutions.
- Processed claims through internal systems, ensuring timely handling of submissions.
- Gathered information from clients regarding claim inquiries to facilitate accurate processing.
- Submitted appeals for customers following denials of claims based on insufficient evidence.
Truck Driver
CR England
Colton, California
10.2020 - 02.2022
- Operated long-haul trucks across regional routes, ensuring timely and safe delivery of freight.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Maintained accurate logs of hours and mileage for compliance and reporting.
- Completed paperwork accurately at each stop, including bills of lading and trip sheets, to maintain compliance and facilitate smooth operations.
Shuttle Driver
Yaamava resort and Casino
Highland, California
02.2019 - 09.2020
- Transported passengers to designated locations safely and on time, ensuring a positive travel experience.
- Protected passengers, vehicles, and the general public by carefully following road rules.
- Stayed in constant communication with dispatch staff and management, smoothly coordinating route changes.
- Enhanced customer relations by providing exceptional support, addressing inquiries, and recommending local attractions.
Delivery Driver
Adecco. Transportation
Torrance, California
01.2018 - 01.2019
- Minimized delivery errors by adhering to scanning, tracking, and documentation procedures.
- Safeguarded customer packages through careful handling and effective load balancing.
- Enhanced customer service by addressing delivery, payment, and stock inquiries.
Office Coordinator
Kelly services
San Diego, California
10.2016 - 01.2017
- Evaluated and reviewed office procedures to improve efficiency.
- Organized and updated file systems to ensure records were easily retrievable.
- Maintained consistent office operations by mentoring employees on correct procedures for various tasks.
- Placed orders, monitored usage and coordinated stocking to control office supplies.
- Managed cleaning and organization of office and related areas to maintain a clean and functional entryway.
Customer Care Specialist
Advanced diabetes supply
Carlsbad, California
05.2015 - 01.2016
- Managed large volume of daily calls while maintaining high customer satisfaction rate.
- Utilized active listening to confirm and clarify customer information, enhancing support experience.
- Made tailored product and service recommendations after assessing and identifying customer needs.
- Communicated promotions and special offers to customers, driving sales engagement.
Education
Associate in Science (A.S.) - Business administration
San Joaquin Valley College
Ontario, CaSkills
- Safety protocol adherence
- Time Management
- Team Collaboration
- Issue resolution
- Decision-Making
- Risk assessment
- Claims Investigation
- Settlement Negotiation
Languages
English, Fluent
Timeline
Shuttle Driver
LAZ Parking
04.2025 - 12.2025
Claims Representative
Maersk
05.2022 - 03.2025
Truck Driver
CR England
10.2020 - 02.2022
Shuttle Driver
Yaamava resort and Casino
02.2019 - 09.2020
Delivery Driver
Adecco. Transportation
01.2018 - 01.2019
Office Coordinator
Kelly services
10.2016 - 01.2017
Customer Care Specialist
Advanced diabetes supply
05.2015 - 01.2016
Associate in Science (A.S.) - Business administration
San Joaquin Valley College