PAULINE THOMAS
Summary
- Skilled insurance professional experienced in all aspects of liability and commercial insurance, claims, legal and risk management. Collaborative attorney specialized in communicating with board-level, executive and operations management, insurers, and legal representatives. Demonstrated ability to connect both on an individual level and in large groups with a history of working with clients across multiple industries including
- Healthcare
- Pharmaceutical
- Consumer products
- Long term care
- Law firms
- Media and broadcasting and
- Financial services.
Overview
29
29
years of professional experience
Work History
Managing Director Senior Account Executive
Aon
01.1999 - Current
- My responsibilities include identifying client’s risk exposure and risk management needs to develop and execute strategic risk transfer solutions, negotiating contracts, and ensuring client satisfaction through regular communication and problem-solving
- Manage accounts with total revenue between $2 million - $3 million
- Drive business growth by identifying and securing new sales opportunities – since 2019 onboarded $840,000 new and expanded business
- Collaborate with cross-functional teams to deliver tailored solutions and maintain up-to-date knowledge of industry trends
- Continually conduct needs assessment of client's business objectives to understand client needs and advise on new and emerging risks
- Align resources across the firm to help solve the clients’ most complex risk management problems
- Consistently deliver exceptional service to retain clients and increase revenue for the firm.
svp Client Relationship Manager
Marsh & McLennan Company
01.1999 - 01.2019
- Lead multi-disciplinary teams to evaluate clients’ risk exposure and risk management needs to design and negotiate appropriate insurance coverage to address changing global risk management needs
- Point of contact in charge of all aspects of clients’ relationships with the firm
- Review and analyze client feedback to leverage company resources and drive product and service delivery that exceeds clients’ expectations
- Provide guidance on emerging regulatory, legislative, and judicial issues
- Negotiate and draft agreements
- Achieve revenue growth through cross selling and identifying opportunities for expanding business relationship with existing client(s).
CLAIMS ATTORNEY
ZURICH NORTH AMERICA
01.1996 - 01.1999
- Managed and supervised all aspects of litigated and non-litigated liability claims
- Managed caseload of liability claims with average exposures of $1 to $10 million
- Completed review and analysis of policy coverages and provisions to determine applicability to the allegations and issue appropriate coverage positions
- Hired and supervised outside defense counsel and coverage counsel
- Planned and directed implementation of defense strategies for high exposure/complex malpractice cases
- Prepared claims reserves analyses to make recommendations to senior management regarding case resolution and settlement
- Negotiated and settled professional liability and bodily injury claims directly with plaintiff counsel in Alternative Dispute Resolution proceedings
- Conducted compliance claim audits and peer reviews.
Staff Member, Office of General Counsel
Cigna Insurance Co.
- Assisted Senior Staff Attorneys and provided legal support to various corporate stake holders including underwriting, claims contributing to successful implementation of corporate initiatives
- Provided legal advice and guidance relating to policy wording, terms and conditions of new insurance products.
PROPERTY UNDERWITER
Cigna Insurance Co.
- Reviewed and analyzed submissions for new and renewal property insurance for commercial properties
- Determined appropriate program structure including limits, terms and conditions, premiums and retentions/deductibles
- Prepared proposals for coverage based on applicant’s individual risk profile and company underwriting guidelines
- Collaborated with Captive underwriting team to develop and propose alternative risk transfer solutions.
Education
JURIS DOCTORATE -
UNION UNIVERSITY–ALBANY LAW SCHOOL
BA ENGLISH -
VASSAR COLLEGE
Skills
- AUDIT AND COMPLIANCE
- BUDGETING/FORECASTING
- CUSTOMER RELATIONS
- RELATIONSHIP MANAGEMENT
- REGULATORY COMPLIANCE
- PROBLEM SOLVING
- PROJECT MANAGEMENT
- LEGAL RESEARCH AND ANALYSIS
Volunteer Experience
- Mary McDowell Friends School, Former Trustee, 2004, 2017
- Mary McDowell Friends School, Former Trustee, 2019, 2021
- Kings County Small Claims Court, Arbitrator, 2011, Present
Timeline
Managing Director Senior Account Executive
Aon
01.1999 - Current
svp Client Relationship Manager
Marsh & McLennan Company
01.1999 - 01.2019
CLAIMS ATTORNEY
ZURICH NORTH AMERICA
01.1996 - 01.1999
Staff Member, Office of General Counsel
Cigna Insurance Co.
PROPERTY UNDERWITER
Cigna Insurance Co.
JURIS DOCTORATE -
UNION UNIVERSITY–ALBANY LAW SCHOOL
BA ENGLISH -
VASSAR COLLEGE
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