Pauline Wray
Licensed Independent Clinical Social Worker I Program Manager
Bothell,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Mental Health Therapist
Seattle Children’s Hospital
Seattle
06.2022 - Current
- Provides Brief Solution Focused Intervention to patients experiencing suicidal crisis and their families as Credentialed Member of Hospital Medical Staff
- Provides crisis intervention and evaluation for mental health crises including suicidal ideation, homicidal ideation, disruptive behaviors, and substance use
- Provides linkage to ongoing outpatient mental health services
- Collaborates with colleagues on available community support and resources
- Co-created Telemedicine Extension for Adolescent and Child Mental Health Boarders providing comprehensive mental health consultation to statewide emergency rooms.
- Provides program administration
- Creates manuals, data tracking instruments, surveys, and marketing training aids and job aids for new staff
- Trains and onboards new staff
- Collaborates with physicians, nurses, hospital leaders, and state officials
- Provides consultation to physician partners for pediatric mental health concerns
- Conducts clinical interviews and psychosocial histories
- Maintains clinical notes in patient medical records.
- Provided clients with recommendations to community resources.
- Stays current on mental health research to follow new developments and research in mental health field.
- Works collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provides comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Mental Health Evaluator
Seattle Children’s Hospital
Seattle
09.2017 - 06.2022
- Provided crisis intervention and evaluation for mental health crises including suicidal ideation, homicidal ideation, disruptive behaviors, and substance use
- Provided linkage to ongoing outpatient mental health services
- Collaborated with colleagues on available community support and resources
- Co-created Emergency Department Extension Program providing bridge between emergency room care and outpatient services
- Created manuals, data tracking instruments, surveys, and marketing materials, training aids and job aids for new staff
- Trained and onboarded new staff
- Collaborated with physicians, nurses, hospital leaders, and state officials
- Provided consultation to physician partners for pediatric mental health concerns
- Conducted clinical interviews and psychosocial histories
- Maintained clinical notes in patient medical records.
- Performed client assessments and developed treatment plans.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Social Worker/Discharge Planner
Edward Hospital and Health Services
04.2010 - 07.2015
- Provided crisis intervention for substance abuse, medical illness, suicidal ideation, domestic violence, teen pregnancy, and post-partum depression
- Provided brief treatment for families and patients surrounding end-of-life issues, ongoing medical conditions, and life changes due to illness
- Collaborated with physicians, nurses, and other social workers to create comprehensive treatment and discharge plans for patients
- Conducts clinical interviews and psychosocial histories
- Maintained clinical notes in patient medical records
- Conducted psychosocial histories for patients being considered for LVAD implantation
- Served on LVAD committee
- Provided education to peers regarding LVAD implantation and special needs of LVAD population
- Created resources lists for peers and new employee orientation handbook.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Social Worker
Fresenius Medical Care
09.2006 - 04.2010
- Provided brief treatment to patients and their families surrounding ongoing illness and disability, and personal, financial, and environmental difficulties Developed collaborative relationships with other disciplines to assure effective patient care
- Provided community resources
- Provides assessment for depression
- Conducted clinical assessments and quarterly and annual progress assessments
- Participated in monthly multidisciplinary care plan meetings
- Maintained clinical notes in patient medical records
- Provided crisis intervention as needed.
Match Service Representative
Mercy Home for Boys and Girls
08.2004 - 08.2007
- Supervised caseload of five matches between volunteers and at-risk youth
- Coordinated monthly follow-up meetings with youth and family, and with volunteer
- Maintained client files
- Coordinated monthly supervision meetings with supervisor
- Provided consistent support for youth, family, and volunteer.
Social Worker (Registry)
West Suburban Medical Center/Resurrection Health Care
05.2006 - 08.2006
- Provided crisis intervention for substance abuse, medical illness, suicidal ideation, domestic violence, teen pregnancy, and post-partum depression
- Provided brief treatment for families and patients surrounding end-of-life issues, ongoing medical conditions, and life changes due to illness
- Collaborated with physicians, nurses, and other social workers to create comprehensive treatment and discharge plans for patients
- Conducted clinical interviews and psychosocial histories
- Maintained clinical notes in patient medical records
- Provided long-term weekly psychotherapy for caseload of four patients in family practice setting.
Legal File Clerk
McDermott Will & Emery
Chicago, IL
02.2003 - 08.2004
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Developed and maintained positive relationships with clients and colleagues.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Produced and filed various legal documents
Education
MSW -
Loyola University
Chicago, IL 09.2004 - 05.2006
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BA - Theatre
Knox College
Galesburg, IL 09.1998 - 06.2001
Skills
Case documentation
Biopsychosocial assessments
Clinical interventions
Case management proficiency
Program leadership
Team leadership and direction
Project Management
Data analysis
Conflict resolution skills
Active Listening
Problem-Solving
Analytical and Critical Thinking
Flexible and Adaptable
Interpersonal Communication
Crisis Intervention
Organization and Time Management
Work Skill Summary
Experienced in program management, leading complex care conferences, team meetings, and project planning meetings. Experienced in leading students and peers.Proficient in strategic planning, cross functional collaboration, project life cycle management, risk management, stakeholder engagement, problem solving and data analysis. Proficient in both long- and short- term therapy techniques. Experienced in a variety of clinical settings working with diverse populations consisting of adults and adolescents. Experienced in medical record keeping, psychosocial assessment, discharge planning, emergency services, crisis intervention, and case management. CAMS and SPI+ trained. Experienced in coordinating client services in hospital, family practice, school, and volunteer organization settings, including supervisory roles. Experienced in clear and concise communication, both written and verbal, with a strong emphasis on active listening. Proven track record of identifying root causes and implementing effective solutions. Resolves complex issues through a combination of creativity and strategic problem solving skills., Utilizes data-driven insights for informed decision-making, resulting in improved client outcomes. Proficient in reporting and analyzing program metrics to demonstrate impact and inform future strategies., Develops operational tools for programs, data tracking and analysis tools, and presentations. Develops patient care plans in hospital, medical, family practice, and school settings. Designed new hospital based programs. Designed program manuals and training aids for onboarding new staff. Designed creative and educational programs., Proficient in MS Office (Word, PowerPoint, Excel, Outlook), Digital Imaging, Print Shop Pro, LegalTrax, Lotus Notes, IManage, Type 65wpm, Meditech Medical Record Keeping Software, Proton Medical Record Keeping Software ECIN, EPIC
Volunteer Experience
- Mercy Home for Boys and Girls, Mentor, 08/03, 10/08
- Chicago Humanities Festival, Stage Manager/Audience Assistant, 2001, 2002
- Little Bit Therapeutic Riding Academy, Horse Leader, EAL Program, 2019, 2021
- Northshore School District, PTSA Board Member, 2017, present
Certification
Licensed Independent Clinical Social Worker
Timeline
Mental Health Therapist
Seattle Children’s Hospital
06.2022 - Current
Mental Health Evaluator
Seattle Children’s Hospital
09.2017 - 06.2022
Social Worker/Discharge Planner
Edward Hospital and Health Services
04.2010 - 07.2015
Social Worker
Fresenius Medical Care
09.2006 - 04.2010
Social Worker (Registry)
West Suburban Medical Center/Resurrection Health Care
05.2006 - 08.2006
MSW -
Loyola University
09.2004 - 05.2006
Match Service Representative
Mercy Home for Boys and Girls
08.2004 - 08.2007
Legal File Clerk
McDermott Will & Emery
02.2003 - 08.2004
BA - Theatre
Knox College
09.1998 - 06.2001