Pauline Xaykosy
Self Employed Web
Chowchilla,CA
7
years of professional experience
Dedicated professional with strong customer service skills, enhancing client experiences through effective communication and problem-solving. Proven ability to manage front desk operations efficiently and maintain a welcoming environment.
Work History
Social Media Content Creator
5 Years 2 Months- Developed engaging content strategies to enhance brand visibility across multiple social media platforms.
- Created high-quality visuals and graphics using Adobe Creative Suite to boost audience engagement.
- Analyzed social media performance metrics to refine content and improve audience interaction rates.
- Collaborated with influencers and brands to expand reach and enhance campaign effectiveness.
- Managed community interactions, fostering positive relationships with followers through timely responses.
- Executed targeted social media campaigns, driving awareness and promoting products/services effectively.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
- Led live social media events, increasing real-time engagement with brand's audience.
Front Desk Receptionist
5 Years 5 Months- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated communication between clients and stylists to enhance service delivery and satisfaction.
- Maintained a clean and welcoming reception area, contributing to positive first impressions.
- Implemented organizational systems for tracking appointments and client preferences effectively.
- Trained new staff on front desk procedures, promoting consistency in service standards.
- Assisted in managing inventory of salon products, ensuring availability for client needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Bartender
7 Years 2 Months- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Developed seasonal cocktail menus, incorporating current trends and customer feedback.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Managed inventory and ensured proper stock levels for efficient bar operations.
- Implemented best practices for cleanliness and organization in bar area to maintain health standards.
- Collaborated with kitchen staff to coordinate timely service during peak hours, improving workflow efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma
Skills
Customer service
Attention to detail
Payment processing
Telephone etiquette
Data entry
Appointment scheduling
Time management
Listening skills
Timeline
Social Media Content Creator
Self Employed Web
06.2021 - 08.2026Read More
Front Desk Receptionist
Haven Salon
02.2021 - 07.2026Read More
Bartender
The Lucky Lotus
05.2019 - 07.2026Read More
Golden Valley High School
High School Diploma
Read More