Pauline Shane Matias
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Front of House Employee
Panda Express Restaurant
Pacoima, CA
09.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Increased sales of promotional items by informing customers about current offers.
Cashier and Cook
Toto's Grill Kitchen
Panorama City, CA
05.2023 - 10.2023
- Worked 7-10 hours a day to help this family business
- Working in Cashier and Grilling station all at the same time when the cook is busy
- Built relationships with customers to encourage repeat business.
- Prepping sauces when it's not busy
- Skilled at working independently
- Excellent communication skills, both verbal and written.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Hotel Housekeeper
Hyatt Place Hotel
Glendale, CA
04.2022 - 05.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replaced toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Housekeeping
Private Household
W Oxnard Drive, Beverly Hills
07.2021 - 10.2021
- I collaborated with housekeeping staff to maintained a clean, organized, and restocked both foods and cleaning supplies.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Assisted family with laundry folding, ironing and pressing.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Sales Representative
Party City
Tarzana, CA
10.2020 - 2022
- Provided exceptional customer service by greeting customers, answering questions, setting up deliveries and curbside pick up and offering personalized recommendations for party supplies and costumes.
- Operated a Point of Sale (POS) system to accurately and efficiently process sales, returns, and exchanges.
- Managed balloon orders from inflation to arrangement, ensuring timely and accurate completion for customer events
- Maintained a clean, organized, and restocked sales floor to ensure a positive and easy shopping experience for customers.
- Decorated our store to look presentable for the business
Cashier and Cook
Red Ribbon Bakeshop
8231 Woodman Ave. Unit B
01.2018 - 2020
- Welcomed customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Multi-tasking, after getting orders I proceed to the kitchen, cook and prepare for customers
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Decorating cakes on varies occasion
- Suggesting that will enhance the order
Education
High School Diploma -
Young Achievers International School
Philippines01-2015
Vocational School - Cookery
Las Piñas Manpower Trading School
Cookery05-2017
Associate Degree - Computer Science
University of Perpetual Help
Philippines01-2017
Skills
- Strong work ethic
- Customer service
- Patience and empathy
- Problem-solving
- Positive demeanor
- Multitasking
- Cash handling proficiency
- Time management
- Relationship building
- Housekeeping and maintenance
Languages
Tagalog
English
Timeline
Front of House Employee
Panda Express Restaurant
09.2023 - Current
Cashier and Cook
Toto's Grill Kitchen
05.2023 - 10.2023
Hotel Housekeeper
Hyatt Place Hotel
04.2022 - 05.2022
Housekeeping
Private Household
07.2021 - 10.2021
Retail Sales Representative
Party City
10.2020 - 2022
Cashier and Cook
Red Ribbon Bakeshop
01.2018 - 2020
High School Diploma -
Young Achievers International School
Vocational School - Cookery
Las Piñas Manpower Trading School
Associate Degree - Computer Science
University of Perpetual Help