Paulla Ireland
Pittsburgh,PA
Summary
Driven and resourceful well-organized multi-skilled professional with 20 + years of experience working in government. Strong leadership and administrative skills and extensive knowledge of the functions and problems of local government. Excellent communicator and analytical thinker who excels at seeking out solutions to complex problems to deliver the best results. Dedicated and places a high premium on responsibility, integrity, and performance.
Overview
23
23
years of professional experience
Work History
Deputy City Clerk 2, Secretary
City of Pittsburgh City Council
2023.03 - Current
- Receives direct supervision from the City Clerk
- Perform complex, responsible, administrative, and confidential technical and clerical duties for the City Council and Administrative Services
- Assemble background material and related support services including disseminating packets and posting public notices, Assist the City Clerk in performing the day-to-day functions of the office including publication of public notices, and responses to inquiries from the public
- Scheduling of executive sessions, briefing, and public hearings
- Responsible for state ethics forms, and preparation of yearly budget and calendar.
Administrative Specialist
City of Pittsburgh Bureau of Police
2022.02 - 2023.03
- With minimal supervision, I perform administrative and advanced clerical work for the Assistant Chief of Investigations such as drafting, preparing, and maintaining confidential information which includes pending lawsuits, disciplinary actions, grievances, bargaining strategies proposals, and departmental plans/ preparations
- As well as maintaining bureaus’ homicide list and statistics, file management, project management, public relations, conducting interviews for prospective employees, verifying documents, and invoices, transcribing testimonies at hearings, and researching old and new police policies or amending or creating new policies within the scope of established laws, rules, regulations, and procedures
- Daily use of computer applications such as Microsoft Word, Excel, Access, Project, PowerPoint, DMS, OMS, APRS, etc.
- Streamlined office processes by implementing efficient document management and filing systems.
Substitute Teacher
Kelly Educational Staffing
2019.08 - 2022.09
- Facilitates a classroom with 24-30 students or more by using cooperative learning theories such as grouping, by providing educational stability for students in grades kindergarten through the 12th grade
- Implementation of established lesson plans, while exercising professional judgment to introduce new material when necessary
- Guided students through planned activities and tended to their physical needs
- Maintain effective classroom management strategies and applied advanced teaching capabilities in all subject areas
- Apply appropriate teaching strategies in the classroom with various skill levels
- Integrated technology with smart board, PowerPoint, and document camera and Accommodated students according to their individual needs by using ELPS
- Maintained classroom climate that was conducive to a learning environment determined appropriate consequences for inappropriate student behavior and authored daily reports for teacher(s) about the class events
- Ensured the integrity of academic time in a manner that motivated students to learn and participate
- Developed and maintained continuous positive interactions with students, faculty, and administrators.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
COMPENSATION CLAIMS INTERMITTENT INTAKE INTERVIEWER
STATE OF PENNSYLVANIA
2020.09 - 2022.01
- Department of Labor & Industry Unemployment Compensation Service Center
- Assisted customers with filing claims for unemployment compensation
- Gathered pertinent data from claimants and employers to validate UC claims
- Interviewed claimants by telephone and maintained computerized records of claims
- Detected monetary and non-monetary issues and sent appropriate forms to both claimant and employer and, referred pertinent information to the Adjudication or Monetary Unit for investigation when employment and claimant financial and timelines were not supported
- Managed claim records by issuing payments to eligible claimants, assessed, and released pending payments, and reviewed income forms.
- Enhanced client experience by conducting thorough intake interviews and gathering relevant information for case management.
DRIVER LICENSE EXAMINER ASSISTANT
STATE OF PENNSYLVANIA
2020.12 - 2022.01
- Invigilate standardized driver knowledge tests, perform visual acuity screenings, verify identity and related documents, and process driver license applications and test results
- Service a high degree of customer inquiries and interaction in person, by telephone, and/or by email
- Verification of immigration status through SAVE, along with passport verification
- Following policies and procedures for the State of Pennsylvania and the Department of Homeland Security.
Executive Assistant to Councilman
Cleveland City Council
2001.01 - 2019.04
- Delivered administrative support to Councilmember for scheduling meetings and event planning
- Managed travel and generated expense reports to the Office of the Mayor, Department Heads, and staff
- Reviewed policies and procedures, managed contracts, and ensured compliance with Community Block Grants
- Worked with Developers, and Community Development Corporations on multi-million-dollar projects
- Planned, analyzed, and evaluated the delivery of social services that helped to meet the needs of the community
- Collaborated with administrators, and staff to initiate new and revised programs legislatively based on City and community needs
- Fostered credibility, established rapport, and maintained communication with stakeholders at multiple levels externally and internally
- Coordinated and oversaw all community projects, meetings, programs, and activities and performed the day-to-day operation of the office
- Analyzed and resolved community issues
- Supervised twenty interns including recruitment, hiring, performance management, goal setting, and annual performance reviews
- Supervised and trained several interns and employees.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Education
Bachelor of Science -
Walden University
Minneapolis, MNMaster In Public Administration -
Walden University
Minneapolis, MNPROJECT MANAGEMENT -
Cleveland State University
Cleveland, OHSkills
- Meeting Facilitation
- Legal Compliance
- Strong Organization
- Document Preparation
- Office Management
- Public Relations
- Process Improvement
- Budget Management
Projects
Centermark Developers (Save-a-lot and Foreman Mills)
Doan Brook Stream Enhancement Project (Stakeholders Involvement Plan) East End Market
St. Clair Corridor Study
Circle North Glenville Library
Fisher House
PROFESSIONAL SOCIETY MEMBERSHIPS
PENNSYLVANIA ASSOCIATION of Notaries
International Honor Society for Public Affairs and Administration
The National Society of Leadership and Success
American Society for Public Administration
Timeline
Deputy City Clerk 2, Secretary
City of Pittsburgh City Council
2023.03 - Current
Administrative Specialist
City of Pittsburgh Bureau of Police
2022.02 - 2023.03
DRIVER LICENSE EXAMINER ASSISTANT
STATE OF PENNSYLVANIA
2020.12 - 2022.01
COMPENSATION CLAIMS INTERMITTENT INTAKE INTERVIEWER
STATE OF PENNSYLVANIA
2020.09 - 2022.01
Substitute Teacher
Kelly Educational Staffing
2019.08 - 2022.09
Executive Assistant to Councilman
Cleveland City Council
2001.01 - 2019.04
Bachelor of Science -
Walden University
Master In Public Administration -
Walden University
PROJECT MANAGEMENT -
Cleveland State University
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