Paulneisha Brown
Madison,AL
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
14
14
years of professional experience
Work History
Production Worker
DNUS
Madison, AL
02.2025 - Current
- Operated machinery to assemble products efficiently and safely.
- Conducted quality inspections to ensure compliance with company standards.
- Collaborated with team members to streamline production workflows.
- Trained new employees on safety protocols and operational procedures.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Team Leader
Walmart
Huntsville, AL
07.2024 - 02.2025
- Coordinated team activities to ensure efficient store operations and optimal customer service.
- Mentored staff to enhance performance, resulting in improved team dynamics and morale.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Led strategic initiatives aimed at enhancing customer experience through targeted merchandising efforts.
- Collaborated with management to establish performance goals, driving accountability within the team.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Warehouse Worker, Order Picker
Target Distribution Center
Madison, AL
07.2019 - 04.2020
- Required to maintain a work area that was organized, neat and clean in order to safely receive and process freight, manage and move inventory, pack, load and ship items to our stores and to our guests
- Updated the Warehouse Management System, other computer systems and/or manifests appropriately as work is performed to ensure accurate carton count and quality of product being moved to, from, and throughout the warehouse.
Rural Carrier Associate
USPS
Madison, AL
12.2016 - 07.2019
- Prepared a daily trip report and maintained a list of the customers on the route
- Conducted special surveys when required
- Maintained an inventory of stamps and stamped paper as needed to provide service to customers on the route
- Provided mail security at all times
- Sorted mail in delivery sequence for the assigned route
- Received and signed for accountable mail
- Loaded mail in vehicle
- Delivered mail to customers along a prescribed route and on a regular schedule by a vehicle; collected monies and receipts for accountable mail; picked up mail from customers' roadside boxes
- Sold stamps, stamped paper and money orders; accepted C.O.D., registered, certified, and insured mail and parcel post; furnished routine information concerning postal matters and provided requested forms to customer
- Returned mail collected, undeliverable mail, and submitted monies and receipts to post office
- Prepared mail for forwarding and maintained records of change of address information.
Customer Service Representative
Alorica Inc.
Huntsville, AL
10.2014 - 12.2016
- Responsible for taking inbound calls from customers that needed technical support with the WATCH ABC, WATCH ABC Family, WATCH Disney Channel, WATCH Disney Junior and the WATCH Disney XD website and applications
- Provided step by step troubleshooting steps for each supported device
- Answered questions about the WATCH products and programming.
Customer Service Representative
DirecTV
Huntsville, AL
03.2014 - 07.2014
- Responsible for taking inbound calls from customers who indicate a desire for changing/adding programming, bundling internet and phone services, and/or equipment in an attempt to sell the products
- Provided basic technical and billing support to ensure customer satisfaction
- Determined the wants, interest, and needs of the customer to identify the best programming, bundling, equipment and other services needs in the interest of providing an outstanding customer experience.
Cashier/Shift Supervisor
Kentucky Fried Chicken (KFC)
Madison, AL
02.2012 - 04.2014
- Supervised 4-7 team members each shift, handled money for the shift, made sure every team member had correct change when needed
- Counted inventory and put into computer
- Counted safe at beginning and end of shift, greeted customers and handled customers complaints
- Handled deposits in the morning, afternoon and at the end of the day
- Provided excellent customer service and answered telephone calls and referred calls to other personnel in the work place
- Operated a cash register, accepted cash and credit cards and prepared, verified and issued change funds as required
- Collected cash receipts, cash register tapes, credit card receipts and other supporting documentation
- At the end of the shift turned in sales records, money, customer charge slips and accounts for all monies and items sold
- Provided information concerning prices
- Conducted closeout inventories on a daily basis.
Education
Bachelor Of Applied Science - Business Administration And Management
The University of Alabama
Tuscaloosa, AL06.2026
High School Diploma -
Bob Jones High School
Madison, ALAssociate Of Applied Science - General Studies
Calhoun Community College
Huntsville, AL12.2022
Skills
- Performed data entry at a speed of 50 wpm
- Completed medical and billing courses to enhance knowledge
- Utilized computer skills for effective database management and spreadsheet operations
- Operated Word, Excel, and PowerPoint for various tasks
- Processed monetary transactions with accuracy
- Communicated effectively with customers to address inquiries
- Practiced active listening to understand customer needs
- Interacted with distressed customers to provide support
- Resolved conflicts through effective communication
- Demonstrated problem-solving abilities while managing multiple tasks
- Maintained urgency in completing work efficiently
- Adapted to a fast-paced, high-energy work environment
- Made decisions to enhance customer satisfaction
- Exhibited leadership qualities in team settings
- Work assignment delegation
- Team supervision
- Team motivation
- People management
- Work Planning and Prioritization
- Analytical thinking
- Daily workflow improvement
- Complex Problem-solving
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- De-escalation techniques
- Building rapport
- Technical support
- Live chat support
Timeline
Production Worker
DNUS
02.2025 - Current
Team Leader
Walmart
07.2024 - 02.2025
Warehouse Worker, Order Picker
Target Distribution Center
07.2019 - 04.2020
Rural Carrier Associate
USPS
12.2016 - 07.2019
Customer Service Representative
Alorica Inc.
10.2014 - 12.2016
Customer Service Representative
DirecTV
03.2014 - 07.2014
Cashier/Shift Supervisor
Kentucky Fried Chicken (KFC)
02.2012 - 04.2014
Associate Of Applied Science - General Studies
Calhoun Community College
Bachelor Of Applied Science - Business Administration And Management
The University of Alabama
High School Diploma -
Bob Jones High School