Paulo Bini
Tobyhanna,PA
Summary
Astute Senior IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
Camelback Resort
08.2019 - Current
- Youngest to lead helpdesk in Camelback History
- Implement and configure Agilysys POS systems/PMS System including Visual One, ensuring seamless integration and adherence to business requirements
- Lead troubleshooting efforts, resolving complex issues promptly and maximizing operational efficiency
- Lead Siriusware POS implementation, managing entire process from planning to post-implementation support
- Develop and maintain comprehensive documentation for POS configurations and troubleshooting, facilitating knowledge transfer
- Identify opportunities for system enhancements and upgrades, collaborating with vendors to meet industry standards
- Develop reports to optimize ticket closure efficiency
- Deployed over 500 POS Stations across entire resort in total during time at Camelback Resort
- Utilize technologies including Windows Server 2016, Windows Active Directory, V-Sphere 6, Manage Engine, Sophos Enterprise, Sentinel One
- Proficient in Active Directory administration and various operating systems (Windows, Linux)
- Leverage virtualization technologies like VMware and Hyper-V alongside networking protocols such as TCP/IP, DNS, and DHCP to optimize system performance and enhance network functionality
- Basic knowledge in SQL and SSRS SQL Reporting
- Leading responsive helpdesk team ensuring swift resolution of technical issues across resort
- Proficient in managing network security through configuration and administration of firewalls including pfSense and Palo Alto
- Demonstrate proficiency in Linux administration, effectively managing server environments and ensuring optimal performance and reliability
- Asset Management proficient.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
IT Specialist
A Pocono Country Place
12.2017 - 08.2019
- Ensured efficient technical support
- Implemented streamlined processes for improved issue resolution speed
- Administered and maintained Windows Server environments, ensuring stability, security, and optimal performance.
- Managed over 50 Customer calls per day.
- Closed record number of tickets in department
Education
Degree in Information Technology & Security -
Northampton College
Tannersville PA01.2024
Skills
- Systems administration
- Project Management
- Technical
- Active Directory
- Linux
- Firewalls
- Strong Communication
- Leadership Skills
- Strong Hospitality Skills
- Adaptability in Challenging Situations
Certification
- Security Pro
- Cyber Defense Pro
- COMPTIA Security Plus Certification
Timeline
Senior IT Specialist
Camelback Resort
08.2019 - Current
IT Specialist
A Pocono Country Place
12.2017 - 08.2019
Degree in Information Technology & Security -
Northampton College
- Security Pro
- Cyber Defense Pro
- COMPTIA Security Plus Certification
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