Paulo Canuel
Hayward,CA
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
12
12
years of professional experience
Work History
Technical Trainer/Webinar Host
8x8
08.2018 - 01.2023
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Updated training coursework and requirements according to group and technology changes.
- Collaborated with technical training manager to identify key areas necessitating training based on software and equipment design.
- Led webinar training courses for customers to learn and integrate our voIP communications platform to their business needs
- Created and edited web based video content shared to customers.
Assistant Manager
Road Runner Sports
10.2010 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led morning team meetings that focused on key performance indicators to increase revenue.
Education
High School Diploma -
Newark Memorial High School
Newark, CA06.2006
Skills
- Technical Instruction
- Standard Operating Procedures Understanding
- Management of Personnel Resources
- Interactive Learning
- Online Training
- Coaching and Development
- Video Editing/Producing
- Customer Support
Timeline
Technical Trainer/Webinar Host
8x8
08.2018 - 01.2023
Assistant Manager
Road Runner Sports
10.2010 - 08.2018
High School Diploma -
Newark Memorial High School
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