Paulo Loyola
N. Las Vegas
Summary
Dynamic manager with extensive experience in the hospitality and food & beverage industry, recognized for leading teams to enhance guest experiences and drive business performance. Expertise in negotiation, sales, marketing, and operational management complements a strong commitment to community engagement and service excellence. Holds certifications in Food & Beverage and Aeronautics from City College of San Francisco, blending industry knowledge with a disciplined, results-oriented approach. Proven ability to foster a positive work environment while achieving organizational goals.
Overview
19
19
years of professional experience
Work History
Restaurant Asst. Gen. Manager
SBE Hospitality, Mandalay Bay
02.2023 - Current
- Enhanced operational efficiency to support general management by upholding health, safety, and alcohol service compliance and ensuring facility preparedness.
- Coordinated daily activities within the restaurant to maintain operational efficiency and optimize customer experience.
- Streamlined communication with kitchen staff to accelerate order fulfillment and minimize wait times.
Restaurant Asst. Gen. Manager
Golden Ent., Stratosphere
09.2018 - 02.2023
- Directed cross-functional teams to effectively resolve guest issues through real-time data analysis and service recovery strategies. Cultivated strong stakeholder relationships while ensuring adherence to company standards and labor agreements. Evaluated KPIs and P&L reports to identify opportunities for performance improvement and operational efficiency.
F&B Gen. Manager
Station Casinos
03.2015 - 08.2018
- Collaborate across teams to deliver exceptional guest experiences while remaining accountable for service performance. Exceed service standards and adhere to collective bargaining agreements, proactively resolving guest issues through data-driven analysis. Regularly review KPI and P&L reports to identify opportunities and drive strategic improvements.
Asst. Dir. VIP Mktg. / Ops. Mgr.
Hakkasan Group
08.2007 - 11.2014
- Oversaw comprehensive bar operations to drive profitability and elevate service standards. Directed recruitment, coaching, and management of staff in alignment with company policies. Utilized customer insights to address issues promptly and implemented promotions to consistently enhance guest experiences.
Education
Certified Aircraft Mechanic - Aeronautical Engineering
City College of San Francisco
SF, CA01.1999
High School Diploma -
McAteer High School
San Francisco, CA01.1995
Skills
- Extensive experience in high-volume dining
- Proficient in Agilysys POS systems and food safety standards
- Experienced in financial analysis and resource optimization
- Exceptional guest relations, problem-solving, and service recovery abilities
- Performance excellence in high-end environments
- Bilingual in English and Tagalog
Timeline
Restaurant Asst. Gen. Manager
SBE Hospitality, Mandalay Bay
02.2023 - Current
Restaurant Asst. Gen. Manager
Golden Ent., Stratosphere
09.2018 - 02.2023
F&B Gen. Manager
Station Casinos
03.2015 - 08.2018
Asst. Dir. VIP Mktg. / Ops. Mgr.
Hakkasan Group
08.2007 - 11.2014
Certified Aircraft Mechanic - Aeronautical Engineering
City College of San Francisco
High School Diploma -
McAteer High School