Paulo Loyola
SBE Hospitality, Mandalay Bay
N. Las Vegas
19
years of professional experience
Dynamic manager with extensive experience in the hospitality and food & beverage industry, recognized for leading teams to enhance guest experiences and drive business performance. Expertise in negotiation, sales, marketing, and operational management complements a strong commitment to community engagement and service excellence. Holds certifications in Food & Beverage and Aeronautics from City College of San Francisco, blending industry knowledge with a disciplined, results-oriented approach. Proven ability to foster a positive work environment while achieving organizational goals.
Work History
Restaurant Asst. Gen. Manager
3 Years 8 Months- Enhanced operational efficiency to support general management by upholding health, safety, and alcohol service compliance and ensuring facility preparedness.
- Coordinated daily activities within the restaurant to maintain operational efficiency and optimize customer experience.
- Streamlined communication with kitchen staff to accelerate order fulfillment and minimize wait times.
Restaurant Asst. Gen. Manager
4 Years 5 Months- Directed cross-functional teams to effectively resolve guest issues through real-time data analysis and service recovery strategies. Cultivated strong stakeholder relationships while ensuring adherence to company standards and labor agreements. Evaluated KPIs and P&L reports to identify opportunities for performance improvement and operational efficiency.
F&B Gen. Manager
3 Years 5 Months- Collaborate across teams to deliver exceptional guest experiences while remaining accountable for service performance. Exceed service standards and adhere to collective bargaining agreements, proactively resolving guest issues through data-driven analysis. Regularly review KPI and P&L reports to identify opportunities and drive strategic improvements.
Asst. Dir. VIP Mktg. / Ops. Mgr.
7 Years 3 Months- Oversaw comprehensive bar operations to drive profitability and elevate service standards. Directed recruitment, coaching, and management of staff in alignment with company policies. Utilized customer insights to address issues promptly and implemented promotions to consistently enhance guest experiences.
Education
Certified Aircraft Mechanic - Aeronautical Engineering
High School Diploma
Skills
Extensive experience in high-volume dining
Proficient in Agilysys POS systems and food safety standards
Experienced in financial analysis and resource optimization
Exceptional guest relations
problem-solving
and service recovery abilities
Performance excellence in high-end environments
Bilingual in English and Tagalog
Timeline
Restaurant Asst. Gen. Manager
SBE Hospitality, Mandalay Bay
02.2023 - CurrentRead More
Restaurant Asst. Gen. Manager
Golden Ent., Stratosphere
09.2018 - 02.2023Read More
F&B Gen. Manager
Station Casinos
03.2015 - 08.2018Read More
Asst. Dir. VIP Mktg. / Ops. Mgr.
Hakkasan Group
08.2007 - 11.2014Read More
City College of San Francisco
Certified Aircraft Mechanic from Aeronautical Engineering
Read More
McAteer High School
High School Diploma
Read More