PAULO R. A. ARAUJO
Alpharetta
Summary
Methodical product owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with several years of experience in Amdocs products.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Product Owner – AT&T
Amdocs Inc
Alpharetta
09.2025 - Current
- Working as Amdocs Lead Designer for the AT&T BSSe Wireless program, translating complex business and architecture requirements into scalable, end-to-end solution designs.
- Participated in requirement-grooming sessions with AT&T business and architecture teams, ensuring alignment and clarity of project goals.
- Define solution features and functional scope for Wireless Epics by collaborating with onshore and offshore Amdocs domain experts across Catalog, Order Capture, RTB (Real-Time Billing), BriteBill, and NEO.
- Coordinated technical deep-dives for cross-domain solution integration, clarifying requirements and resolving design gaps across Amdocs wireless product areas.
- Led solution design efforts within BriteBill domain, producing actionable design deliverables that effectively guided development teams.
Product Owner – T-Mobile
Amdocs Inc
Alpharetta
06.2022 - 08.2025
- Partnered with T-Mobile business and product teams to gain insights into product roadmap, clarifying requirements and improving delivery of key features.
- Transformed the product roadmap into a streamlined backlog by actively collaborating with product management, development, and customers, prioritizing tasks to enhance delivery efficiency and drive successful release and sprint planning sessions.
- Enhanced sprint efficiency by collaborating with Development and Test Teams, facilitating communication, troubleshooting issues, and ensuring timely delivery of high-quality features.
- Led T-Mobile Bill Estimate project as BriteBill Product Owner, creating comprehensive bill mapping from RTB billing system and fostering collaboration among cross-functional teams to improve billing accuracy.
- Worked on the design of BriteBill mapping specifications for FSB (Free-Style Billing) in T-Mobile; crafting detailed user stories, managing sprint backlogs with the development team, and approving key features/user stories based on internal demos.
Software Development Leader – T-Mobile (Customer site)
Amdocs Inc
Atlanta
12.2012 - 06.2022
- Earned 2 Amdocs Excellence Awards for outstanding performance at Ensemble projects and recognition from T-Mobile management.
- Led requirement gathering and design sessions for Bill Preparation/Production projects within the Amdocs Billing Ensemble system, resulting in clearer project objectives and enhanced collaboration with T-Mobile stakeholders.
- Drove high-level functional specifications for Amdocs Billing Production (AmDD module), enhancing system efficiency by creating detailed development designs in Bill Formatter that streamlined implementation.
- Orchestrated development of Amdocs Billing Production projects utilizing Amdocs Document Designer (AmDD), allocating programmers and strategizing activities to enhance project efficiency across all phases.
- Facilitated seamless development activities between Amdocs Billing Production and other applications, boosting project efficiency and collaboration across teams.
- Coached 10+ team members on the Amdocs Document Designer and Billing Ensemble tools.
- Implemented targeted technical enhancements in Amdocs Billing, leading to a 20% reduction in processing time and enhancing overall system efficiency in production.
- Developed comprehensive technical documents that enhanced understanding of Amdocs Billing Production for team members and T-Mobile partners, leading to smoother integrations and improved operational efficiency.
- Oversaw programming activities during development using project management tools, resulting in an increase in workflow efficiency and consistent on-time delivery of project milestones.
- Led design reviews, empowering programmers to understand business requirements effectively and providing tailored support that improved task completion.
- Partnered with a cross-functional team on a comprehensive bill redesign project for T-Mobile, by introducing a new bill format.
Sr. Developer SME – Rogers
Amdocs Canada Inc
Toronto
08.2006 - 09.2012
- Collaborated with Business and Marketing teams to validate billing and invoice updates, ensuring accuracy and increasing customer satisfaction through streamlined processes.
- Led impactful business analysis and design sessions with Rogers Communications Inc., producing essential technical documents like Functional Requirement specifications and Impact Analysis to ensure project success and operational efficiency.
- Translated business requirements into actionable system and Ensemble requirements, enhancing project execution and fostering cross-functional collaboration.
- Drove the development of complex projects using Amdocs Document Designer (AmDD), leading a transformative Bill Redesign, which had high recognition by Rogers Management.
Developer SME
Amdocs Brasil Ltda
Sao Paulo
01.2001 - 07.2006
- Supported Amdocs Ensemble Billing system, increasing billing accuracy and user satisfaction by resolving system issues and optimizing processes.
- Analyzed and designed implementations for customer change requests (CRs) in Amdocs Ensemble Billing for CLARO and VERIZON International projects in Brazil.
Education
Project Management -
University of Toronto
Toronto, CanadaData Processing Technology - College degree level
FATEC Faculdade de Tecnologia
Santos, BrazilSkills
- User story creation
- Backlog management
- Product roadmap planning
- Agile development and scrum management
- Requirement gathering
- JIRA and Azure DevOps
- Confluence documentation
- SQL proficiency
- Billing mapping and ensemble billing
- Real-time billing (RTB)
- Cursor AI utilization
- Microsoft Copilot expertise
Certification
- AWS Certified Cloud Practitioner
- POPM SAFe Certification
- Certified Scrum Product Owner
Personal Information
- Date of Birth: 03/16/73
- Marital Status: Married
- Citizenships: Brazilian, American and Canadian
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Product Owner – AT&T
Amdocs Inc
09.2025 - Current
Product Owner – T-Mobile
Amdocs Inc
06.2022 - 08.2025
Software Development Leader – T-Mobile (Customer site)
Amdocs Inc
12.2012 - 06.2022
Sr. Developer SME – Rogers
Amdocs Canada Inc
08.2006 - 09.2012
Developer SME
Amdocs Brasil Ltda
01.2001 - 07.2006
Project Management -
University of Toronto
Data Processing Technology - College degree level
FATEC Faculdade de Tecnologia