Paulo Santos
Palm Coast,FL
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
6
6
years of professional experience
Work History
Freight Team Associate
Belk
Palm Coast, FL
10.2018 - 01.2019
- Identified any discrepancies or irregularities within shipment or recovering systems and reported problems to supervisor.
- Aided sales personnel in accurately and efficiently moving fixtures around the warehouse or storage area.
- Assisted in loading and unloading merchandise from delivery trucks in a safe and efficient manner.
- Picked and packed required merchandise from storage areas and delivered to sales floors.
- Communicated with floor managers to determine merchandise placement.
Sales Associate
Lowe's Home Improvement
Palm Coast, FL
11.2017 - 10.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Floor Associate
Just-A-Dollar-Floor
Orange City, FL
07.2016 - 11.2017
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Created attractive product displays to enhance customer experiences and boost sales.
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided every customer with professional and polite support for sales and service needs.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Fuel Supply Specialist
United States Army
Fort Bliss, TX
09.2013 - 07.2016
- Receive and stock bulk and package products
- Issue and dispense bulk fuels and water from storage and distribution facilities to using units
- Select and submit samples to laboratory for testing
- Perform petroleum and water accounting duties
- Operate equipment used with petroleum and water distribution system and multi-product pipeline system
Customer Service Associate
Pinch-A-Penny
Palm Coast, FL
01.2013 - 09.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed account and service histories to identify trends and issues.
- Prepared, completed and processed customer account forms and database changes.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Tested customer pool water for contaminants
- Educated customers on special pricing opportunities and company offerings.
Education
Associate of Science - Crime Scene Technology
Keiser University
Daytona Beach, FL11.2017
State Law Enforcement Ceritification - Criminal Justice
Daytona State College
Daytona Beach, FL08.2019
Skills
- Sales techniques
- Bilingual Portuguese and English
- Effective communication
- Stockroom procedures
- Project management abilities
- Inventory control
- Credit card payment processing
- Store maintenance
- Freight operations
- Conflict resolution
- Microsoft Office expertise
- High-energy attitude
- Loading and unloading
- Shipment support
- Inventory tracking
- Storage procedures
- Conducting risk assessments
- Exchanges and refunds
Timeline
Freight Team Associate
Belk
10.2018 - 01.2019
Sales Associate
Lowe's Home Improvement
11.2017 - 10.2018
Sales Floor Associate
Just-A-Dollar-Floor
07.2016 - 11.2017
Fuel Supply Specialist
United States Army
09.2013 - 07.2016
Customer Service Associate
Pinch-A-Penny
01.2013 - 09.2013
Associate of Science - Crime Scene Technology
Keiser University
State Law Enforcement Ceritification - Criminal Justice
Daytona State College
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