Paulsen Evans
Johns Island,SC
Summary
With a proven track record of enhancing operational efficiency and customer satisfaction in previous roles, I excel in both organizational skills and customer service. Leveraging strong problem-solving abilities and a talent for multitasking, I have consistently contributed to team collaboration and relationship building, ensuring smooth business operations and a positive customer experience. As a strong communicator with excellent organizational and time management skills, I effectively manage multiple projects simultaneously while meeting tight deadlines. I am also adept at thinking quickly to find creative solutions and delivering results in fast-paced environments. With a successful history of providing administrative support in busy office settings, I am skilled at prioritizing tasks and handling multiple responsibilities efficiently.
Overview
5
5
years of professional experience
Work History
Assistant
Low Country Luxe LLC
01.2020 - Current
- Assisted in all aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Ensured smooth day-to-day operations by promptly addressing inquiries.
- Proofread and edited documents for accuracy and grammar.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering whatever was needed for various tasks.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Sales Associate
Island Mercantile
06.2024 - 08.2024
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Host
Kinfolk Charleston
06.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Kitchen Hand/Restaurant Waiter
Zeppelin Pizza CO
07.2020 - 08.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Pool Attendant
Seabrook Island Club
05.2020 - 07.2020
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Checked side duty list for opening and closing procedures.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
Education
Sport And Entertainment Management
University of South Carolina
Columbia, SC05.2027
High School Diploma -
First Baptist High School
Charleston, SC05.2023
Skills
Team Collaboration
Relationship Building
Verbal and written communication
Customer Service
Attention to Detail
Multitasking
Organizational Skills
Strong Problem Solver
Active Listening
Time Management
Workload Management
Support Services
Timeline
Sales Associate
Island Mercantile
06.2024 - 08.2024
Host
Kinfolk Charleston
06.2022 - 08.2022
Kitchen Hand/Restaurant Waiter
Zeppelin Pizza CO
07.2020 - 08.2020
Pool Attendant
Seabrook Island Club
05.2020 - 07.2020
Assistant
Low Country Luxe LLC
01.2020 - Current
Sport And Entertainment Management
University of South Carolina
High School Diploma -
First Baptist High School
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