MS Office Suite
Paul Surette
Registered Nurse
Marinette,WI
Summary
Hardworking registered nurse with a track record of providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Demonstrated leadership skills focused on increasing and enhancing patient care and satisfaction. Successfully streamlined safety protocols to ensure comprehensive patient care. With 13 years of diverse experience in direct patient care, staff supervision, and department operations, skilled at multitasking and prioritizing patient needs and daily assignments. Expertise in various specialties, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Manager, Registered Nurse
Care Management
Louisville, KY
1 2021 - Current
- Supervising collaborative team of 17 nursing professionals responsible for care management of members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Working within specific guidelines and procedures; application of advanced technical knowledge to resolve moderately complex problems; receives assignments in form of objectives and determines approach, resources, schedules and goals.
- Overseeing assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for their care and wellbeing.
- Cross-collaboration across multiple departments; maintaining frequent contact with other managers across department.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Registered Nurse
Care Manager, Telephonic Nurse 2
Louisville, KY
08.2019 - 01.2021
- Achieving Model of Care consultations with Humana Members utilizing both active listening and empathic understanding leading to more robust rapport with member, resulting with improved health care compliance and continuity; Liaison between member and their dedicated healthcare team; thereby ensuring members physical, spiritual, emotional needs are adequately addressed, and that all barriers to appropriate health care are mitigated.
- Chronicling members discussions regarding acute/chronic health conditions within electronic database being consistently meticulous and confidential respective of both state and federal privacy laws on behalf of member.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Registered Nurse
Clinical Float, Tele Triage
Green Bay, WI
8 2018 - 8 2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Providing triage and consultation to patient, family, and/or significant others according to protocol and organizational guidelines.
- Document and communicates accurate and timely information regarding patient conditions.
Registered Nurse
Operating Room Circulator
07.2014 - 07.2018
- Delivering medical facilities, highly trained and competent operating room circulating nurse while simultaneously enhancing highly sought-after team-oriented approach with polished customer service focus.
- Precepting both permanent and locum staff members within realm and scope of various surgical theatre specialties.
- Providing conduit of contact between patients, families and other various parties regarding patient welfare under supervision of surgeon and ancillary staff by establishing safe, patient-centered arena for surgery.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Served as preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Promoted culture of safety within healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Associate of Science - Nursing
University Maine Augusta
Augusta12.2010
Bachelor of Science - Sports Medicine/Athletic Training
Endicott College
Beverly, MA 08.1994 - 05.1999
Skills
Time Management
Integrity
I subscribe being a practitioner of instilled values, and ethical principles, resulting in unparalleled growth as a successful leader and colleague of others by doing what is right, even when void of oversight 100% of the time.
Leadership
Being a leader is an outstanding opportunity to pass on knowledge for the benefit and success of others; through open communication, active listening, teamwork, accountability, autonomy, multitasking, time management, and high degrees of organization.
References
Available upon request
Software
Epic
Sunrise Clinical
Meditech
Mckesson
Timeline
Registered Nurse
Care Manager, Telephonic Nurse 2
08.2019 - 01.2021
Registered Nurse
Operating Room Circulator
07.2014 - 07.2018
Bachelor of Science - Sports Medicine/Athletic Training
Endicott College
08.1994 - 05.1999
Manager, Registered Nurse
Care Management
1 2021 - Current
Registered Nurse
Clinical Float, Tele Triage
8 2018 - 8 2019
Associate of Science - Nursing
University Maine Augusta
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