Paultese Russell
Fort Lauderdale
Summary
Customer Service professional with over 9 years of experience, adept at driving customer satisfaction and loyalty through innovative engagement strategies and personalized support. Excels in developing and executing communication plans that enhance member experiences, alongside a strong capacity to manage high-volume inquiries with accuracy and efficiency. Eager to apply a blend of persuasive selling, detailed product knowledge, and a forward-thinking approach to elevate service standards in a dynamic retail environment.
Overview
11
11
years of professional experience
Work History
Food Runner
Mangiare Resturant
05.2024 - 10.2024
- Greeted customers and provided outstanding customer service.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Server
Bayview Pub
05.2024 - 09.2024
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
Nations Benefits
09.2023 - 05.2024
- Develop and implement member engagement strategies to improve customer satisfaction and loyalty
- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded
- Develop and execute personalized communication plans to enhance member experience and increase customer retention
- Provide personalized guidance and support to members, assisting them in navigating their benefits and resolving any issues or concerns they may have
- Handle a high volume of customer inquiries and provide prompt, accurate, and friendly responses
- Develop and maintain a comprehensive knowledge base of all benefits offered to members, including eligibility, coverage details, and claims processes, in order to provide accurate information and assistance to members
- Maintain a positive and professional attitude while resolving customer issues and concerns
Server
Coopers Hawk Winery and Restaurant
11.2021 - 09.2023
- Collaborate with the wine and culinary teams to create immersive tasting experiences for customers, showcasing Coopers Hawk Winery and Restaurant's unique offerings and enhancing overall customer satisfaction and brand loyalty
- Boosted dining experience by seamlessly integrating culinary insights
- Ensured accurate transactions by meticulous handling of POS systems
- Promoted a positive dining atmosphere through energetic customer engagement
- Enhanced customer retention by consistently delivering exceptional service
- Maintained high accuracy in order handling and payment processing
- Fostered a vibrant atmosphere, making each dining experience memorable
Server
Burlock Coast, Ritz Carlton
01.2019 - 11.2021
- Utilize empathy and active listening skills to understand customer needs and provide personalized solutions, increasing customer satisfaction and loyalty
- Efficiently managed customer orders and feedback, boosting satisfaction by 20%
- Mentored new staff in delivering exceptional service, enhancing team performance
- Maintained high accuracy in order processing and customer requests, minimizing errors
- Eagerly engaged with diverse clientele to enhance dining experience and build loyalty
- Boosted customer loyalty by personalizing service and empathetic engagement
Customer Service Representative
Teleperformance USA
10.2015 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Updated account information to maintain customer records
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed up with customers about resolved issues to maintain high standards of customer service
- Met customer call guidelines for service levels, handle time and productivity
Server
Half Moon Hotel
07.2013 - 09.2015
- Provided positive first impressions, welcoming new and existing customers
- Enhanced customer satisfaction by efficiently managing table assignments and orders
- Streamlined service procedures to reduce waiting time and improve guest experience
- Assisted in training new staff, fostering a team-oriented environment
- Initiated a feedback system to better understand customer needs and expectations
- Eagerly engaged with guests to ensure a memorable dining experience
- Passionately delivered top-notch service, ensuring high customer return rates
Education
High School Diploma -
Cambridge High School
St. James, JamaicaBachelor of Science - undefined
Broward College
Davie, FL10.2020
Skills
- Customer Assistance
- Time Management
- Relationship-building
- Problem-solving
- Attention to Detail
- Communication
Timeline
Food Runner
Mangiare Resturant
05.2024 - 10.2024
Server
Bayview Pub
05.2024 - 09.2024
Customer Service Representative
Nations Benefits
09.2023 - 05.2024
Server
Coopers Hawk Winery and Restaurant
11.2021 - 09.2023
Server
Burlock Coast, Ritz Carlton
01.2019 - 11.2021
Customer Service Representative
Teleperformance USA
10.2015 - 02.2017
Server
Half Moon Hotel
07.2013 - 09.2015
Bachelor of Science - undefined
Broward College
High School Diploma -
Cambridge High School
Similar Profiles
Nick WierksNick Wierks
Ober at Mangiare RotterdamOber at Mangiare Rotterdam
Will BrabhamWill Brabham
Server at Mangiare Italian RestaurantServer at Mangiare Italian Restaurant
Chloé HessionChloé Hession
Server at Casa MangiareServer at Casa Mangiare