Latisha Johnston
Ina,IL
Summary
Diligent memorial flower specialist, and monument cleaner. Organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Overview
19
19
years of professional experience
Work History
Merchandiser of Memorial Goods
Self/Gun Creek Cemetery Services
01.2018 - Current
- Make memorial flowers for loved ones graves.
- Customize floral arrangements to meet customers needs, and expectations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Performed monument cleaning for loved ones.
- Integrity kept for loved ones memorial stone.
- 100% customer satisfaction with monument cleaning and memorial flowers.
Funeral Home Assistant
Johnston Funeral Home
01.2007 - Current
- Set up flowers, opened and closed caskets, and acted as pallbearer.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Helped prepare bodies to be laid to rest.
Education
Bachelor of Science - Criminal Justice
Southern Illinois University Carbondale
Carbondale, IL05.2016
Skills
- Policy and Procedure Adherence
- Verbal and Written Communication
- Memorial orders would always be made, and fulfilled quickly, and accurately
- Order Processing
- Inventory Control Procedures
- Cash Handling
- Product Recommendations
- Customer Service
Accomplishments
- Achieved beautiful memorial saddles and clean monuments through effectively keep communication going with each family.
- Achieved my orders by completing them with accuracy and efficiency.
Timeline
Merchandiser of Memorial Goods
Self/Gun Creek Cemetery Services
01.2018 - Current
Funeral Home Assistant
Johnston Funeral Home
01.2007 - Current
Bachelor of Science - Criminal Justice
Southern Illinois University Carbondale