Pavan Patel
Tempe,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Agent/Certified Trainer
Comfort Inn & Suites
Las Cruces, NM
08.2023 - 04.2025
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Managed reservations using hotel management software for efficient guest services.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Processed payments and maintained accurate cash handling procedures daily.
- Coordinated with housekeeping to ensure rooms met quality standards before check-in.
- Conducted end-of-shift reports to ensure all transactions were accurately recorded.
- Trained new front desk staff on procedures and customer service best practices.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Verified identification documents of each guest before check-in.
- Answered phone calls promptly while maintaining a professional attitude.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Ensured lobby area was clean and presentable at all times.
- Monitored security cameras in the lobby area.
- Issued room keys and escort instructions to bellhops.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Sales Associate
XSport Fitness
Carol Stream, IL
08.2022 - 08.2023
- Maintained cleanliness and organization of fitness area to enhance user experience.
- Assisted members with gym equipment and fitness inquiries, ensuring proper usage.
- Processed membership applications and payments for new clients efficiently.
- Conducted facility tours to highlight amenities and services offered.
- Supported team in promoting special offers and fitness programs effectively.
- Trained new team members in cash register operation and customer service best practices.
- Performed cashier duties, including accepting payments and issuing receipts accurately.
- Collaborated with sales team to achieve group targets consistently.
Server, To-Go Specialist, and Trainer
Olive Garden
Vernon Hills, IL
03.2021 - 07.2022
- Supervised daily operations of server team and ensured smooth service flow.
- Trained new servers on menu items and customer service standards.
- Took customer orders and ensured accurate food and drink delivery.
- Maintained cleanliness of tables and dining area throughout shifts.
- Handled cash transactions and processed payments efficiently at the register.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Caretaker
Brookdale Assisted Living
Vernon Hills, IL
03.2019 - 10.2019
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Maintained a clean and safe environment in the home setting.
- Helped with mobility issues by providing physical support.
- Provided companionship and emotional support to clients.
- Responded quickly in emergency situations.
- Transported elderly clients to appointments or social events.
- Monitored health and well-being of clients and reported significant health changes.
Education
High School Diploma -
Vernon Hills Highschool
Vernon Hills, IL05-2020
Some College (No Degree) - Health Sciences
William Rainey Harper College
Palatine, ILSkills
- Time management
- Communication skills
- Attention to detail
- Customer service
- Problem solving
- Organizational skills
- Teamwork orientation
- Initiative-taking
- Phone and email etiquette
- Teamwork and collaboration
- Record keeping
- Records management
Accomplishments
- Varsity Letter Athlete
- National Honor Society
- Employee of the month
Languages
Gujarati
Professional
Spanish
Limited
Timeline
Hotel Front Desk Agent/Certified Trainer
Comfort Inn & Suites
08.2023 - 04.2025
Sales Associate
XSport Fitness
08.2022 - 08.2023
Server, To-Go Specialist, and Trainer
Olive Garden
03.2021 - 07.2022
Caretaker
Brookdale Assisted Living
03.2019 - 10.2019
High School Diploma -
Vernon Hills Highschool
Some College (No Degree) - Health Sciences
William Rainey Harper College