Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pavani A

Nashville,TN

Summary

Experienced IT professional with 14 years of expertise in CRM development, including over 3.5 years in Salesforce, and more than 10 years in Siebel CRM technologies. Proven track record in designing and implementing end-to-end Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud. Skilled in Apex, Lightning Web Components (LWC), Flows, and API integrations. Equipped with knowledge of AgentForce and Einstein Generative AI. Adept at building scalable, high-performance applications, collaborating with cross-functional teams, and driving technical excellence to meet business goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Freelance Salesforce Developer

Freelance
Nashville, TN
10.2024 - 12.2024
  • Built a proof-of-concept Candidate Onboarding solution using Salesforce AgentForce capabilities, configuring Omni-Channel routing, agent presence, and defining workflows to manage onboarding queries efficiently.
  • Developed Lightning components for managing candidate records and onboarding stages, while utilizing Salesforce Experience Cloud to facilitate Guest user interaction via Omni-Channel, and Live Chat for seamless onboarding support.

Salesforce Developer

Techbion Software Systems Pvt.Ltd
Hyderabad, Telangana
01.2020 - 07.2023
  • Designed and implemented scalable solutions using Apex, Lightning Web Components (LWC), and Flows to support Sales, Health and Service Cloud operations.
  • Built and maintained dynamic, responsive user interfaces with custom Lightning Web Components.
  • Enhanced lead conversion by 15% in six months through Salesforce automation and streamlined client communication workflows.
  • Integrated Salesforce with third-party systems using RESTful APIs, Platform Events, and Named Credentials.
  • Automated complex business logic with Record-Triggered Flows, Approval Processes, and Scheduled Apex Jobs.
  • Optimized Apex code and SOQL queries to improve system performance in high-data-volume environments.
  • Migrated legacy automation to Flows and refactored trigger logic for improved maintainability and scalability.
  • Achieved a 60% reduction in data load time by implementing server-side pagination and efficient SOQL in LWC Data Tables.
  • Collaborated in Agile ceremonies, including sprint planning, daily stand-ups, and backlog refinement.
  • Authored comprehensive technical documentation, unit tests with 75%+ coverage, and detailed release notes.

Siebel Technical Consultant

Cognizant, TCS, Wipro Technologies
HYDERABAD, Telangana
08.2007 - 12.2018
  • 10 years of Siebel CRM experience delivering end-to-end solutions in Sales, Call Center, and Finance modules, including configuration, scripting, workflows, EAI, and EIM.
  • Spearheaded Facebook–Siebel integration project utilizing EAI and automated token generation, acknowledged as knowledge base asset for Social CRM.
  • Automated administrative functions (server restarts, logs, EIM loads) utilizing VB.NET, web tools, and scripts (Perl, Shell, batch), boosting operational efficiency by 60%, and receiving client commendation.
  • Led teams of up to Ten, orchestrated complex upgrades, delivered production support, and served as primary point of contact (SPOC) for offshore development and release activities.

Education

Master of Science - Information Technology

Birla Institute of Tech
Ahmedabad, India
08-2011

Skills

  • Salesforce: Apex, LWC, Triggers, Flows, AgentForce, SOQL, SOSL, Asynchronous Process
  • Clouds: Sales Cloud, Service Cloud, Health Cloud
  • Integrations: REST, SOAP, Platform Events, Named Credentials, CDC
  • Dev Tools: VS Code (SFDX), Git, Postman, Workbench, Data Loader
  • CI/CD: Copado, Change Sets

Certification

  • Platform Developer I
  • Platform Developer II

Timeline

Freelance Salesforce Developer

Freelance
10.2024 - 12.2024

Salesforce Developer

Techbion Software Systems Pvt.Ltd
01.2020 - 07.2023

Siebel Technical Consultant

Cognizant, TCS, Wipro Technologies
08.2007 - 12.2018

Master of Science - Information Technology

Birla Institute of Tech

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Pavani A