Summary
Overview
Work History
Education
Skills
Key Achievements
Accomplishments
Timeline
Generic

Pavani Marepally

Atlanta,US

Summary

Seasoned Quality Manager with 14.5 years experience overseeing quality assurance processes,auditing and ensuring regulatory compliance. Holds strong skills in process improvement, risk management, and team leadership. Notable for driving efficiency and streamlining operations to enhance product quality. Previous roles involved fostering collaborative environments, implementing strategic quality control initiatives, and achieving significant improvements in operational performance. Also a motivational leader and organizational problem-solver with advanced supervisory ,team building and customer service skills. Excel in leadership , communication , and problem -solving to achieve continuous improvement objectives.

Overview

16
16
years of professional experience

Work History

Quality Manager

Wipro Limited
Hyderabad, India
03.2022 - 07.2022
  • Led process compliance for diverse portfolios, ensuring adherence to ISO and CMMI standards.
  • Facilitated audits and resolved NCs, enhancing organizational certifications.
  • Managed continuous improvement initiatives, boosting project efficiency and quality.
  • Collaborated with clients to align quality requirements, improving customer satisfaction.
  • Conducted metric analysis and risk mitigation, driving successful project delivery.
  • Led process compliance audits across diverse domains, ensuring adherence to ISO and CMMI standards while identifying and mitigating potential risks.
  • Orchestrated organizational certifications for ISO 27K, CMMI, and TISAX, enhancing company credibility and operational excellence.
  • Bridged delivery and process teams, facilitating quality initiatives and continuous improvement to streamline operations and boost efficiency.
  • Conducted SLA analysis and baseline assessments, and compliance checks, implementing ticket audits to elevate customer satisfaction levels.
  • Facilitated internal and external audits for support functions, ensuring ISO and CMMI compliance at the organizational level.

Quality Consultant

NTT Data BS
Hyderabad, India
10.2020 - 02.2022
  • Led quality assurance for consulting and AMS, ensuring ISO and CMMI compliance.
  • Conducted audits and improved pre-sales processes, enhancing bid and contract management.
  • Facilitated risk mitigation and profitability analysis, supporting project delivery success.
  • Coordinated management reviews, bridging delivery and process teams for quality initiatives.
  • Led quality assurance for consulting and AMS portfolio, conducting process audits to ensure ISO and CMMI compliance, enhancing bid and contract management.
  • Spearheaded profitability analysis for managed services accounts, identifying risks and implementing mitigation strategies to boost overall performance.
  • Bridged delivery and process teams, coordinating management reviews, and facilitating quality initiatives across organizational certifications like ISO 27K and CMMI.
  • Executed in-depth metrics analysis, validating data, and conducting causal analysis of defects to drive continuous improvement in project delivery.
  • Implemented SAP Activate methodology in SAP projects, providing process-oriented training to project managers and delivery heads to enhance efficiency.
  • Conducted comprehensive process audits, ensuring ISO and CMMI compliance across consulting and AMS portfolios, enhancing overall quality standards.

Process Consultant

Cigniti Technologies
Hyderabad, India
12.2018 - 10.2020
  • Led process audits for global testing projects, enhancing compliance and efficiency.
  • Facilitated ISO 13485:2016 audits, ensuring project readiness and adherence.
  • Reported project status and compliance to senior management, driving improvements.
  • Conducted internal quality audits, identifying non-conformities and solutions.
  • Trained teams on quality management systems, boosting process understanding.
  • Led process audits on global testing projects, ensuring ISO 9001:2018 compliance and facilitating ISO 13485:2016 audits for enhanced quality management.
  • Conducted project audits, validated customer feedback, monitored service delivery to drive process improvement, and boost client satisfaction.
  • Coordinated with project teams to implement QMS, adhering to ISO 9001:2015 and CMMi V1.3 SVC level 5 standards for continuous organizational improvements.
  • Spearheaded process improvement initiatives, performed metric analysis, and managed critical delivery performance indicators for strategic decision-making.
  • Facilitated workshops on quality management systems, empowering team members and managers to excel in project delivery and compliance.

Strategic Auditor and Process Consultant

DXC Technologies
Hyderabad, India
05.2010 - 09.2017
  • Led team audits across global accounts, ensuring compliance with ISO 9001:2018 standards.
  • Conducted project audits, reporting compliance status and improvement areas to senior management.
  • Implemented quality checks, enhancing process adherence, and project deliverables.
  • Analyzing metrics for defect causation, improving contractual compliance, and project efficiency.
  • Trained teams on quality systems, fostering a culture of continuous improvement.
  • Led comprehensive process audits across global accounts, ensuring compliance with ISO 9001:2008 and CMMI v1.2 standards, driving continuous improvement initiatives.
  • Spearheaded risk assessment and mitigation strategies, identifying business impact risks, and providing early warning signals to senior management.
  • Coordinated with global teams to design and implement best practices, enhancing the organizational quality management system, and fostering cross-functional cooperation.
  • Revolutionized project monitoring by implementing quality gate checks, significantly improving project outcomes, and stakeholder satisfaction.
  • Conducted meticulous metric analysis, including data collection, validation, and causal analysis of defects, informing strategic decision-making processes.

Quality Analyst

Mahindra Satyam
Hyderabad, India
08.2007 - 05.2010
  • Monitored diverse project processes, ensuring QMS compliance and resolving quality issues.
  • Led root cause analysis, enhancing customer satisfaction, and reducing defect rates.
  • Analyzed metrics for project health, providing critical insights and risk assessments.
  • Conducted Quality Management training, fostering improved team performance and compliance.
  • Led project process monitoring across diverse project types, ensuring compliance with QMS standards, and conducting root cause analysis for quality issues.
  • Spearheaded metric analysis, validating data, and performing correlation analysis to drive continuous improvement in project performance indicators.
  • Facilitated quality management reviews, assessed critical delivery performance indicators, and reported findings to enhance overall project health.
  • Providing comprehensive process training and consultancy on Mahindra Satyam QMS, empowering project teams to excel in quality management practices.
  • Managed configuration and generated detailed reports on project health, team performance, and process compliance, ensuring adherence to ITIL and ISO standards.
  • Conducted in-depth root cause analysis, identifying critical quality issues, and implementing targeted solutions to enhance customer satisfaction.

Developer

Mahindra Satyam
Hyderabad, India
09.2006 - 07.2007
  • Analysis of the specifications provided by the client.
  • Design, development, and coding.
  • Database management, unit testing, and integration testing to ensure robust software solutions.
  • Oversaw quality procedures, driving project success through meticulous attention to detail and adherence to best practices in software development.
  • Worked closely with client during on-site implementation, facilitating smooth deployment and addressing real-time challenges effectively.
  • Leveraged cutting-edge technologies to create efficient HTML solutions, optimizing database management for improved performance and user experience.
  • Executed comprehensive unit and integration testing, identifying and resolving potential issues to deliver high-quality, bug-free software product.

Education

Post Graduate Diploma - Business Administration

Pune

BTech -

JNTU (Padmasri BV Raju Institute of Technology)
Hyderabad

Board of Intermediate - 12th Grade

Hyderabad

Skills

  • ISO Compliance Expertise
  • CMMI Methodology Implementation
  • Lean Process Improvement
  • Audit Process Management
  • Proactive Risk Assessment
  • Continuous Improvement
  • Mastery of quality processes
  • Performance monitoring
  • Compliance Monitoring
  • Statistical analysis skills
  • Quality processes
  • Customer Satisfaction
  • Training and coaching
  • Six Sigma methodology
  • Root Cause Analysis
  • Lean Six Sigma
  • Statistical process control
  • Product Quality Requirements

Key Achievements

Engineering Efficiency – Achieved 40% increase in engineering efficiency through strategic process improvements and technology optimizations.

Customer satisfaction – Increased customer satisfaction scores by 20% through the integration of data driven decision-making and customer centric engineering practices.

Team Development – Built a high-performance team recognized for its technical excellence and innovative approach in problem solving.

Accomplishments

  • Successfully facilitated the TISAX audit for one of the automobile clients in 2021.
  • Recipient for Team of the month award for successful re-certification of ISO 27001 for the organization in 2020.
  • Achieved best trained award in NTT Data Business Solutions.
  • Associate of the Month for best process assessment of a major client in 2020
  • Associate of the month for guiding the team in improving overall health of account in healthcare domain from Red to Green within short duration 2019
  • Quality award for successful completion of CMMi implementation for services in 2019

Timeline

Quality Manager

Wipro Limited
03.2022 - 07.2022

Quality Consultant

NTT Data BS
10.2020 - 02.2022

Process Consultant

Cigniti Technologies
12.2018 - 10.2020

Strategic Auditor and Process Consultant

DXC Technologies
05.2010 - 09.2017

Quality Analyst

Mahindra Satyam
08.2007 - 05.2010

Developer

Mahindra Satyam
09.2006 - 07.2007

Post Graduate Diploma - Business Administration

BTech -

JNTU (Padmasri BV Raju Institute of Technology)

Board of Intermediate - 12th Grade

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Pavani Marepally