Yasmin Batten
Atlanta,Georgia
Summary
Thank you kindly for taking a look at my resume. I I am a motivated professional with extensive experience in customer relations and operations management. Successfully coordinates inventory management and order fulfillment, ensuring compliance and enhancing customer satisfaction. Recognized for maintaining organized work areas and effective communication within teams. Detail-oriented Quality Control Technician with expertise in inventory management and shipping logistics. Proven track record of ensuring compliance and accuracy in shipments, enhancing operational efficiency, and maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
Quality Control Technician
Chairmans Foods
Atlanta, GA
2023.03 - 2026.04
- Processed incoming shipments and organized inventory for efficient storage.
- Assisted in maintaining accurate records of inventory levels and stock movements.
- Coordinated with team members to ensure timely order fulfillment and dispatch.
- Utilized warehouse management systems to track inventory and shipments.
- Maintained cleanliness and organization of work areas for safety compliance.
- Coordinated dispatch schedules for timely deliveries and efficient resource allocation.
- Communicated with drivers to confirm routes and resolve issues promptly.
- Maintained accurate records of shipments and delivery statuses in tracking systems.
- Inspected products for quality standards and compliance with specifications.
- Conducted routine tests and evaluations on raw materials and finished goods.
- Documented results of inspections and tests for quality assurance records.
- Maintained cleanliness and organization of testing equipment and areas.
- Maintained accurate records on product inspection results and reported findings to management team.
- Adequate computer skills necessary, including proficiency in Microsoft applications (Excel, Word and Outlook
Shipping and Receiving Clerk
DHL Supply Chain
Atlanta, GA
2022.07 - 2023.03
- Assisting customers with online and store orders
- Assisting customers with escalating issues
- Assisting customers with there online and store transactions
- Processed incoming shipments and organized materials in designated areas.
- Verified accuracy of shipping documents and ensured compliance with regulations.
- Inspected outgoing shipments for quality control before dispatching to customers.
- Maintained inventory records using warehouse management systems for tracking supplies.
- Coordinated with team members to maintain efficient workflow during peak times.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed outbound shipments, including packing and labeling products for delivery.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Prepared documentation to track and report on damaged or missing items.
Package Handler
DHL
Atlanta, GA
2021.01 - 2022.03
- Assisting customers with their unemployment benefits
- Assisting customers with the errors on there claims
- Assisting customers with either on the phones or chat
- Sorted packages for efficient processing and delivery.
- Operated conveyor systems to transport packages accurately.
- Loaded and unloaded trucks following safety protocols.
- Assisted in training new employees on handling procedures.
- Collaborated with team members to meet daily targets.
- Inspected packages for damage and reported issues promptly.
- Utilized scanning devices to track package movement accurately.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Loaded completed orders on pallets according to delivery numbers.
- Labeled parcels accurately according to company guidelines.
- Checked all outgoing shipments to ensure accuracy of contents.
Customer Care Representative
ARISE
Atlanta, GA
2018.04 - 2021.02
- Tailored communication to meet customer needs in an efficient and exemplary manner whether via phone, Email, or post.
- Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
- Handled all general telephone inquiries and routed appropriately, resolution of all customer complaints to retain business.
- Maintained customer interface for order-related communications, process orders, order management.
- Demonstrated strong marketing skills in advertising a diverse range of current promotions.
- Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
- Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
Customer Care Representative
AT&T (Innovative Voices)
Atlanta, GA
2016.09 - 2018.03
- Demonstrated an overall understanding of operations in order to interact with customers regarding various inquiries (technical and non-technical).
- Contacted existing customers, pending disconnects, and future customers for cable, internet services including local, long distance, VOIP, Internet, and fiber broadband.
- Prepared weekly reports, analyzed all customer concerns, problems and resolutions.
- Maintained complete knowledge on all services, procedures and marketing promotions.
- Developed friendly rapport with customers and prospects to facilitate open discussion of needs and how AT&T products could fill those needs.
- Developed and continually refined knowledge of telecom products in order to answer customer questions and developed creative ways of meeting customer needs within the scope of existing product offerings.
- Built relationships with buyers and utilized superior product knowledge to provide superior customer service and increase sales.
- Utilized proven conversational sales techniques including guided questions and rapport building to identify needs and generate sales.
Education
HIGH SCHOOL DIPLOMA -
D.M Therrell High School
2017-05
Skills
- Office Management
- POS System
- Administrative
- Event Management
- Organizational Skills
- Microsoft Office
- Reports/Documentation
- Critical Thinking
- Communications Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Problem Solving
- Conflict Resolution
- Process Improvement
- Quality Assurance
- Team Management
- Leadership
- Inventory management
- Shipping coordination
- Document verification
- Quality control
- Customer relationship management
- Order fulfillment
- Record keeping
- Shipping logistics
- Compliance verification
- Microsoft office and docusign
- Skilled in Microsoft office
- Data entry
- Order processing
- Quality inspection
- Product testing
- Data documentation
- Analytical thinking
- Chemical handling
- ISO standards
- Raw materials testing
- Laboratory safety
- Testing protocols
Executive Profile
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, office management, process improvement and leadership., STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership., RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement., PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Timeline
Quality Control Technician
Chairmans Foods
2023.03 - 2026.04
Shipping and Receiving Clerk
DHL Supply Chain
2022.07 - 2023.03
Package Handler
DHL
2021.01 - 2022.03
Customer Care Representative
ARISE
2018.04 - 2021.02
Customer Care Representative
AT&T (Innovative Voices)
2016.09 - 2018.03
HIGH SCHOOL DIPLOMA -
D.M Therrell High School