Pavel Ortiz
Kissimmee,FL
Summary
Results-driven Merchandising Assistant Store Manager with expertise in retail management and visual merchandising. Specializes in strategic planning, inventory control, and team leadership to meet store goals. Enhanced sales performance through impactful merchandise displays that reflect brand identity and consumer trends. Cultivates strong staff relationships, promoting a collaborative environment focused on team success and customer satisfaction.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Merchandising Assistant Store Manager
Lowes’s Home Improvement
04.2018 - Current
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Anticipated customer flow and work demand, redirecting efforts and schedules to optimize coverage.
- Delivered training to associates, managed performance, and created schedules to maintain consistent department coverage.
- Led team in sharing critical information and identifying effective methods to meet service objectives and customer needs.
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
Operations/Logistics Manager
Academy Sports + Outdoors
09.2015 - 04.2018
- Management responsibility for store Logistics and actively participates in the personnel decisions of team members, including, but not limited to, employee selection, training, discipline, termination and development.
- Provides departmental direction and daily supervisory oversight to Logistics and Merchandising Team Leads, and to Merchandising and Receiving Team Members to ensure execution of weekly merchandising, marketing and receiving plans.
- Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members.
- Manages workforce productivity, efficiency and process improvement projects and initiatives.
- Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
- Responsible for supervising the execution of various assignments as delegated by the Store Director in the Playbook.
- Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
- Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as the final approver.
Store Manager
Toys R Us/Babies R Us
06.2007 - 09.2015
- Responsible for financial results, operational metrics, operational standards and human resource management.
- Responsible for all accounting/cash accountability procedures.
- Responsible for all store maintenance, including interior, exterior, equipment and grounds.
- Supervise unload of all trucks, processing of merchandise and flow of merchandise to sales floor.
- Responsible for all hiring.
- Conduct monthly loss prevention and safety assessments and alarm and fire door tests.
- Responsible for all payroll functions.
- Responsible for all supply orders.
Assistant Store Manager
Home Depot
02.1994 - 06.2007
- See business through eyes of customer, create an environment where providing excellent customer service.
- Sets priorities, plans using available resources to meet work goals on time and budget.
- Driving safety standards and compliance throughout the store.
- Work towards improving overall store profitability.
- Responsible for reviewing all store reports.
- Managing Inventory making sure we order the correct products.
- Working with the management team to get better results.
- Extensive experience in managing the Plumbing, Floor and Wall, Kitchen and Bath, Millwork, Special Services and Design Center Departments.
- Promotions earned from the following positions: Department Manager, Special Services Clerk, Sales Associate, Peer Trainer Front End Supervisor and Head Cashier.
Department Manager
Pergament Home Center
09.1990 - 02.1994
- Led team of employees in Paint, Furniture and Storage Departments to ensure operational efficiency and high customer satisfaction.
- Achieved multiple promotions indicating progression in cashier roles and supervision.
Education
Technical Training - Electrical Engineering Technology
DeVry Technical School
Woodbridge, NJ 08.1994 - 06.1995
Accounting course -
Lehman College
The Bronx, NY 09.1989 - 06.1990
Silver Certificate Diploma - Business
A. Philip Randolph Campus High School
New York, NY 09.1986 - 06.1990
Skills
- Product display strategies
- Inventory management
- Sales forecasting
- Customer relationship management
- Retail operations management
- Workflow management
- Inventory coordination
- Product merchandising
- Store leadership
- Team leadership
- Employee training
- Staff training
- Performance management
- Staff development
- Process improvement
- Effective communication
- Written communication
- Time management
- Team conflict management
- Team collaboration
- Problem solving
- Problem-solving abilities
- Operations management
- Team building
- Fluent in Spanish
Affiliations
- Who’s Who Among High School Students, 06/01/89, 06/01/90
- Mensa, 06/01/89, 06/01/90
Timeline
Merchandising Assistant Store Manager
Lowes’s Home Improvement
04.2018 - Current
Operations/Logistics Manager
Academy Sports + Outdoors
09.2015 - 04.2018
Store Manager
Toys R Us/Babies R Us
06.2007 - 09.2015
Technical Training - Electrical Engineering Technology
DeVry Technical School
08.1994 - 06.1995
Assistant Store Manager
Home Depot
02.1994 - 06.2007
Department Manager
Pergament Home Center
09.1990 - 02.1994
Accounting course -
Lehman College
09.1989 - 06.1990
Silver Certificate Diploma - Business
A. Philip Randolph Campus High School
09.1986 - 06.1990