MEY DIAZ ARIAS
Orlando
Summary
Marketing professional with over 15 years of experience in luxury retail, sales, customer service, and team leadership. Proven track record of exceeding sales goals, building long-term client relationships, and delivering exceptional customer experiences. Recognized with multiple top-performance awards, including Million Seller recognition and consecutive “Exceeds Expectations” performance reviews. Skilled in clienteling, luxury sales, team development, inventory management, and operational excellence.
Overview
26
26
years of professional experience
Work History
Sales Associate
Carolina Herrera
Orlando
09.2025 - Current
- Deliver personalized luxury shopping experiences while building strong client relationships.
- Provide expert product knowledge and styling recommendations to drive sales performance.
- Maintain visual merchandising standards, inventory accuracy, and store presentation.
- Support customer retention through exceptional service and follow-up clienteling efforts.
Sales Associate / Key Holder
Hugo Boss Factory Outlet
Orlando
08.2022 - 08.2025
- Served as Key Holder responsible for opening and closing operations, cash management, and store security.
- Delivered exceptional customer service while consistently exceeding individual sales goals.
- Built and maintained a loyal client base through personalized clienteling and follow-up.
- Assisted with inventory management, merchandise processing, and visual merchandising standards.
- Earned Million Seller recognition for outstanding sales performance.
- Ranked as the store’s top seller and achieved the highest Units Per Transaction (UPT) of 3.92.
- Achieved the highest Net Sales Per Transaction average of $258 in the store.
- Received four consecutive performance evaluations rated 'Exceeds Expectations.'
- Contributed significantly to achieving and surpassing store sales and productivity goals.
Store Manager
Port Chester Travel
Port Chester
01.2016 - 01.2020
- Managed all aspects of daily business operations, including staff supervision, customer service, and financial transactions.
- Coordinated airline ticket bookings, travel arrangements, and money transfer services.
- Developed customer relationships that increased repeat business and referrals.
- Resolved customer concerns effectively while maintaining high satisfaction levels.
- Trained and supervised staff to ensure operational excellence and service quality.
Customer Service & Sales Representative
Claro Telecommunications
01.2012 - 01.2015
- Assisted customers with service activation, account management, and technical inquiries.
- Promoted telecommunications products, devices, and service plans.
- Consistently met and exceeded sales, retention, and customer satisfaction targets.
- Developed strong customer relationships through effective communication and problem-solving.
Sales Associate → Store Manager (Two Locations)
Payless Shoes
01.2000 - 01.2009
- Advanced from Sales Associate to Store Manager based on performance and leadership abilities.
- Managed operations for two store locations, including staffing, scheduling, inventory control, and cash management.
- Recruited, trained, coached, and motivated employees to achieve performance goals.
- Implemented sales initiatives that improved profitability and customer satisfaction.
- Ensured compliance with company policies and operational standards.
Education
Bachelor’s Degree - Marketing
Skills
- Luxury Retail Sales
- Clienteling & Relationship Building
- Leadership & Team Development
- Customer Service Excellence
- Sales Strategy & Negotiation
- Inventory Control & Merchandising
- Store Operations Management
- Cash Handling & Loss Prevention
- Time Management & Organization
- Bilingual Communication (English & Spanish)
Timeline
Sales Associate
Carolina Herrera
09.2025 - Current
Sales Associate / Key Holder
Hugo Boss Factory Outlet
08.2022 - 08.2025
Store Manager
Port Chester Travel
01.2016 - 01.2020
Customer Service & Sales Representative
Claro Telecommunications
01.2012 - 01.2015
Sales Associate → Store Manager (Two Locations)
Payless Shoes
01.2000 - 01.2009