Pavia Jones
Little Rock,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, have excellent time management and problem-solving skills.
Very organized and dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker ready to help team achieve company goals. An asset to every company that has bought me on board.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
Crye-Leike Realtors
08.2023 - Current
- Estate Agents are involved in the valuation, purchase and sale of property
- At times, act as a negotiator between buyers and sellers
- Managed contracts, negotiations, and all aspects of sales to finalize purchases.
- Developed strong relationships with mortgage brokers, Lenders, and other professionals to streamline the home buying process for clients.
Human Resource Manager/Owner of Company
Haul-Away Express
05.2019 - 07.2023
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Treasury Service Advisor
Bank of America
09.2013 - 05.2021
- Provided day-to-day account servicing and resolution of routine to moderately complex inquiries and operational requests for accounts and clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Enhanced investment portfolio performance by conducting thorough analysis and making informed decisions on diverse investment options.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Personal Banker
Bank of America
05.2010 - 09.2013
- Provided education to clients on various financial solutions for retirement, investments and deposit relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Bank Teller
Bank of America
11.2007 - 05.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately after each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Business Administration And Management
University of Arkansas At Little Rock
Little Rock, AR2010
Skills
- Customer Service Skills
- Written and Verbal Communication
- Project Management
- Excellent teamwork
- Microsoft Office
- Applicant Tracking Systems
- Time Management
- Attention to Detail
- Compliance
- Risk Management
- Financial Literacy
- Lending Advisor
- Strong organizational skills
References
Per Request
Timeline
Real Estate Agent
Crye-Leike Realtors
08.2023 - Current
Human Resource Manager/Owner of Company
Haul-Away Express
05.2019 - 07.2023
Treasury Service Advisor
Bank of America
09.2013 - 05.2021
Personal Banker
Bank of America
05.2010 - 09.2013
Bank Teller
Bank of America
11.2007 - 05.2010
Bachelor of Science - Business Administration And Management
University of Arkansas At Little Rock
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