Pawandeep Kaur
Delta,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Nail Artist
Lakme Salon
Nakodar Punjab India
09.2022 - 06.2023
- Enhanced customer satisfaction by providing high-quality nail art and ensuring a comfortable salon experience.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Streamlined appointment scheduling process for improved efficiency, resulting in reduced wait times for clients.
- Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
- Performed thorough consultations with each client before beginning any service, ensuring clear understanding of desired results.
- Prioritized hygiene at all times by sanitizing equipment after every use according to state regulations.
- Responded to customer requests and concerns about gel application and nail art designs.
Customer Service Representative
Intel Call Center
Nakodar Punjab
02.2020 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Hair and Makeup Artist
Browsarch
Nakodar Punjab India
01.2017 - 02.2020
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
- Provided clients with detailed tutorials on maintaining their new hairstyle or makeup look at home which led to positive feedback.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Increased revenue through effective customer service and inventory management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
Makeup Artist Certification - Makeup Artist
Orane Institute
Jalandhar Punjab12.2016
High School Diploma -
Mother Pride International Public School
Malsian Punjab03.2015
Skills
- Appointment Scheduling
- Manicure Design
- Sales and Upselling
- Nail trends awareness
- Verbal and written communication
- Operations leadership
- Problem-solving skills
- Time Management
- Sales proficiency
- Customer Service
- Attention to Detail
- Relationship Building
- Organizational Skills
Timeline
Nail Artist
Lakme Salon
09.2022 - 06.2023
Customer Service Representative
Intel Call Center
02.2020 - 05.2022
Hair and Makeup Artist
Browsarch
01.2017 - 02.2020
Makeup Artist Certification - Makeup Artist
Orane Institute
High School Diploma -
Mother Pride International Public School