Paxton Covel

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Completed bi-monthly inventory of products to ensure all cost categories and budgets were met
• Began with company in 2014 as a FOH employee and worked all the way up to General Manager. Worked during Christmas and summer breaks during college.

• Worked with General Manager to ensure all operations were being efficiently completed
• Completed bi-monthly inventory management to ensure that all categories met the allotted budget
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Motivated and led team members to work together to achieve targets.
• Monitored inventory levels and placed orders for new stock as needed.
• Prepared weekly schedules for staff members based on their availability.

Various Duties/Jobs

FOH Cashier

• Took customer orders, upsold items to their order
• Provided a friendly greeting upon entry to the restaurant

Delivery Driver

• Delivered customer orders in a timely manner
• Ensured that orders were correct prior to delivery
• Communicated with customer if delivery was late or incorrect

Shift Supervisor

• Leader of the shift when upper management was not present
• Ensured that customer service was maintained in a positive manner
• Reconciled daily sales, deposits, comps/voids, and ensured all staff members had completed necessary duties throughout shift prior to leaving

Person In Charge (PIC)

• Handled the opening and closing of the store for extended periods of time without upper level management present
• Reconciled previous day sales, deposits, comps/voids and communicated any necessary inconsistencies with upper management

• Assisted customers with unloading purchases onto conveyor belt at checkout.
• Collected shopping carts from parking lot and returned to store.
• Bagged customer items in alignment with industry best practices.
• Transferred packaged product from packaging to recipient or stock.
• Assisted other areas of store with stocking of shelves and product placement
• Maintained a fast paced work environment to assist as many customers as possible