Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paxton McCullen Jr

Stone Mountain,GA

Summary

Solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TTEC
Duluth, GA, USA
02.2021 - Current
  • I work to resolve the customer's issues before escalating to the next level
  • Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one
  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Make report to a Team Lead
  • I contribute to the success of the customer experience and the overall success of the team

Helpdesk Technician

PossibleNow
Norcross, GA, USA
01.2016 - 12.2020
  • Opened service tickets for clients, documenting user information and description of problem.
  • Assisted customers with instructional support and product troubleshooting.
  • Supported customers with password resets and account customization.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Fielded help desk customer questions and fulfilled requests.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Supported customers with online billing, access and account issues.

Education

Associate of Arts -

Copiah-Lincoln Community College
01.2015

Skills

  • Problem solving
  • Data entry
  • Troubleshooting
  • Networks
  • Technical Support
  • Advanced computer literacy
  • Knowledge and background using web-based applications
  • Ability to utilize dual monitors
  • Customer service
  • Credit Card Payment Processing
  • Call Documentation
  • Data Entry and Maintenance
  • Issue and Resolution Tracking
  • Tracking and Documentation
  • Computer Diagnostics
  • Help Desk Support

Timeline

Customer Service Representative

TTEC
02.2021 - Current

Helpdesk Technician

PossibleNow
01.2016 - 12.2020

Associate of Arts -

Copiah-Lincoln Community College
Paxton McCullen Jr