Payton Tiller
Pearland
Summary
Dynamic sales associate with a strong background in customer service and visual merchandising. Expertise in efficiently processing transactions and resolving inquiries, leading to increased customer loyalty and satisfaction. Ready to leverage skills in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Apparel Sales Associate
Academy Sports and Outdoors
Pearland, TX
07.2024 - Current
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance product displays and drive sales.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Trained new associates on store policies, product knowledge, and customer service best practices.
- Conducted inventory checks to ensure stock availability and minimize discrepancies.
- Resolved customer inquiries and complaints promptly to maintain a positive shopping experience.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Conducted regular inventory audits to maintain accurate records of products available in the store.
- Pressed and folded items upon arrival in store to increase visual appeal.
Member Customer Service Representative
Vic Coppinger YMCA
Pearland, TX
06.2022 - 10.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized facility to enhance member experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Utilized membership management software to process registrations and renewals efficiently.
- Educated members on program offerings, helping them make informed decisions about services.
- Handled billing inquiries and payment processing, ensuring accuracy and timeliness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Glenda Dawson Highschool
Pearland, TXAssociate of Science - Clinical Psychology
San Jacinto Community College
Houston, TX12-2026
Skills
- Goal-oriented mindset
- Store maintenance
- Upselling strategies
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Payment processing
Timeline
Apparel Sales Associate
Academy Sports and Outdoors
07.2024 - Current
Member Customer Service Representative
Vic Coppinger YMCA
06.2022 - 10.2023
High School Diploma -
Glenda Dawson Highschool
Associate of Science - Clinical Psychology
San Jacinto Community College