Payge Lloyd
Reno
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
Vs&co
Roseville, CA
04.2021 - Current
- Sales Strategy & Goal Achievement
- Cash Management & POS Systems
- Visual Merchandising
- Shipment processing
- Product Knowledge deep and across multiple brands (Lingerie, Beauty)Pink/Victoria secret
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Scheduling staff based off of sales goals and peak times.
- Developed new employees and on-going performance assessment of current employees.
- Initiated loyalty program that increased repeat business by rewarding frequent customers.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
Assistant Manager
country club cinema
04.2019 - 04.2021
- Led daily operations to ensure seamless cinema guest experiences.
- Oversaw scheduling and staffing adjustments to meet peak demand efficiently.
- Mentored junior staff on operational best practices and customer engagement techniques.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Ca- Assistant store manager
McDonalds
Carmichel
06.2014 - 04.2018
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Florin High
Sacramento, CA05-2014
Skills
- Training and onboarding
- Sales forecasting
- Decision-making
- Staff management
- Team recruiting and hiring
- Business objective analysis
- Brand development
Timeline
Customer Experience Manager
Vs&co
04.2021 - Current
Assistant Manager
country club cinema
04.2019 - 04.2021
Ca- Assistant store manager
McDonalds
06.2014 - 04.2018
High School Diploma -
Florin High