Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Director of Operations
Advocate Christ Medical Center
05.2006 - Current
Managed patient records, ensuring accuracy and confidentiality, improving data retrieval efficiency
Coordinated with medical staff to streamline record-keeping processes, enhancing workflow
Implemented new filing system, reducing record retrieval time and increasing productivity
Trained staff on proper documentation practices, resulting in fewer errors and improved compliance
Analyzed medical record systems to enhance data security and patient privacy
Elevated compliance rates by 15% through rigorous staff training and documentation audits
Pioneered digital transformation initiatives for patient record management
Supported team adaptation to new tech, boosting department efficiency
Oversaw detailed audits, ensuring 100% data accuracy and integrity.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Developed systems and procedures to improve operational quality and team efficiency.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Defined, implemented, and revised operational policies and guidelines.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Mentored and coached team members to foster productive and engaging work environment.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Education
Bachelor's Degree in Business Managment - Business Administration And Management
Anthem University Online
Wilmington, Delaware
05.2018
Medical Assistant/Billing and Coding -
Westwood College
10.2006
Skills
Problem-solving
Time management
Adaptability
Teamwork
Leadership
Creativity
Timeline
Director of Operations
Advocate Christ Medical Center
05.2006 - Current
Bachelor's Degree in Business Managment - Business Administration And Management
CRU Patient Care Associate at Advocate Christ Medical Center/Advocate Good SamCRU Patient Care Associate at Advocate Christ Medical Center/Advocate Good Sam