Payten Austin
Loxley,AL
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Customer Service Dispatcher
Benson’s
Foley
09.2024 - Current
- Coordinated dispatch schedules for customer service requests and appointments.
- Assisted in resolving customer inquiries and issues promptly.
- Prioritized service requests based on urgency and customer needs.
- Monitored customer accounts to ensure timely payments were received.
- Answered customer inquiries regarding availability of products and services.
- Provided accurate information about product features, pricing plans, and warranties.
- Processed orders from customers accurately in a timely fashion.
- Maintained records of all customer interactions, transactions, comments, and complaints.
- Prepared daily work and run schedules.
Patient Care Technician
Baldwin Health Center
Foley, Alabama
06.2023 - 09.2024
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and documented patient information accurately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Team Trainer
Zaxby's Restaurant
Robertsdale, Alabama
05.2021 - 05.2023
- Trained new team members on food safety and customer service standards.
- Provided guidance to team members on best practices in customer service.
- Led by example, upholding company policies and exemplifying desired behaviors.
Crew Member
Culver's Restaurant
Foley, AL
06.2019 - 05.2021
- Delivered excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash register transactions accurately and responsibly.
- Followed health and safety guidelines to promote a safe dining experience.
- Collaborated with team to ensure timely order fulfillment during busy shifts.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH 08.2022 - 08.2025
Baldwin County Virtual School
Daphne, ALSkills
- Effective communication
- Emotional support
- Time management
- Escalation management
- Active learning
- Strong multitasking
- Self motivation
- Quick thinking
- Written communication
- Problem-solving
- Organizational skills
- Critical thinking
Certification
- CPR Certified
Accomplishments
- Dean’s List
References
References available upon request.
Timeline
Customer Service Dispatcher
Benson’s
09.2024 - Current
Patient Care Technician
Baldwin Health Center
06.2023 - 09.2024
Bachelor of Arts - Psychology
Southern New Hampshire University
08.2022 - 08.2025
Team Trainer
Zaxby's Restaurant
05.2021 - 05.2023
Crew Member
Culver's Restaurant
06.2019 - 05.2021
Baldwin County Virtual School