Payten Whitney

• Achieved high client satisfaction through effective loaner coordination. Streamlined booking processes to reduce turnaround time. Enhanced interdepartmental communication to improve operational efficiency.
• Processed warranty submissions to facilitate timely resolutions for customer claims. Assisted in maintaining accurate records of warranty claims to support inventory management. Collaborated with team members to streamline submission procedures for improved efficiency. Assisted in data entry tasks to maintain accurate records. Supported report generation to facilitate team decision-making. Contributed to data organization efforts for improved accessibility.
• Oversaw phone communication strategies to strengthen client relationships. Managed phone call operations to optimize response times and service quality. Developed protocols for effective phone interactions to improve team efficiency. Assisted customers in resolving inquiries and issues efficiently. Oversaw the review and approval process for agreements, ensuring clarity and adherence to legal standards. Managed cash transactions with precision and accountability.
• Coordinated communication between customers and service staff to enhance customer satisfaction. managed approximately 100 calls a day

• BDC agent
• Facilitated customer inquiries through phone calls in a call center environment. Assisted clients with product information and service issues. Supported team members in achieving daily call targets.
• Organized and managed appointment scheduling to optimize workflow efficiency.
• Assisted in data entry tasks to maintain accurate records. Supported report generation to facilitate team decision-making. Contributed to data organization for improved accessibility.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• BDC AI system,Voile phone system
• Handled over 5 locations

managed approximately 20 calls a day, Processed payments efficiently to support daily operations. Assisted customers with payment inquiries to enhance service experience. Maintained accurate records of transactions to ensure financial integrity.

• Managed customer check-in and check-out processes to ensure efficient service delivery.
• Managed and refined scheduling systems, focusing on effective resource distribution. managed phone calls
• Achieved a consistently clean and organized environment, leading to improved employee satisfaction. Elevated hygiene standards through proactive cleaning initiatives. Fostered a culture of cleanliness that contributed to overall operational efficiency.

• Oversaw food handling processes to maintain high standards of safety and quality. Trained team members on proper food handling techniques to enhance operational efficiency. Implemented best practices to ensure compliance with health regulations. Executed ice cream production processes, ensuring adherence to quality standards and consistency in flavor profiles. Organized and executed preparation of all products for distribution. Crafted a variety of cakes, ensuring high-quality standards and customer satisfaction.
• Managed allergy assessments and developed tailored management plans for clients. Assisted in maintaining cleanliness and organization of workspaces. Supported team members in executing daily cleaning tasks. Contributed to a safe and hygienic environment for all staff and visitors.
• Assisted team members in daily operations to maintain workflow efficiency. Supported training initiatives for new hires to enhance skill development. Facilitated communication between staff and management to address concerns promptly. Processed payments efficiently to support daily operations. Assisted customers with payment inquiries to enhance service experience. Maintained accurate records of transactions to ensure financial integrity.

• Achieved high levels of customer satisfaction through effective food handling and service. Improved food safety practices, resulting in enhanced compliance with health standards. Contributed to a positive dining experience by maintaining a clean and organized environment. Welcomed customers with a friendly demeanor, ensuring a positive first impression. Executed cash handling procedures to ensure accurate financial transactions.

Assisted in preparing smoothies and bowls. Restocked fruits and other products to maintain inventory levels. Supported team in ensuring product availability for customers.

• Assisted in maintaining cleanliness and organization of workspaces. Supported team members in executing daily cleaning tasks. Contributed to a safe and hygienic environment for all staff and visitors. Managed order processing and payment transactions to ensure timely service delivery.

• Organized and stacked materials efficiently to optimize workspace and facilitate project progress.
• Managed property maintenance tasks, preparing spaces for inspection readiness over a four-month period.
• Oversaw invoice processing and administrative office tasks.