Payton
Normal,United States
Summary
Knowledgeable healthcare professional with solid foundation in medical terminology and documentation. Efficiently supported physicians by accurately transcribing patient information and managing electronic health records. Demonstrated strong organizational skills and attention to detail, ensuring seamless communication and high-quality patient care.
Overview
24
24
years of professional experience
Work History
Medical Scribe
Carle Mclean County Orthopedics
2025.06 - Current
- Document physician visits with patients
- Document charge captures with 90% accuracy
- Maintain confidentiality of and accurate information of patient HER
Medical Records Technician
OSF St. Joseph Medical Center – Bloomington
2024.10 - 2025.04
- Kept accurate logs of requests for medical information and records successfully at 95%
- Other duties included working the following work ques: Inpatient and Outside Analysis
Register Pharmacy Technician
Walmart
2023.11 - 2024.05
- Assist customers with the location of certain medications.
- Successfully verify insurance and prescriptions 96% of the time.
- Accurately fill prescriptions to be picked up by patients 98% success rate.
Life Customer Service Assistant
State Farm
2023.02 - 2023.05
- Post check contributions, and new business payments to policyholder account
- Review paperwork to make sure everything is in good order.
- Balance checks that have been processed and posted.
Underwriting Service Assistant
State Farm
2022.06 - 2022.11
- Update policy information
- Process New Business Applications in workbench for contractor policies
Underwriting Typist
State Farm
2021.12 - 2022.06
- Worked with coworkers to complete tasks
- Produced 35-52 letters a day to be sent out to customers such as; reinstatement, cancellation, withdraw letters and more.
Auto Underwriting (Call Center)
State Farm
2019.09 - 2020.06
- Routed calls to appropriate departments
- Assist Agents with questions and concerns.
- Assist customers with billing, product, and policy questions and concerns
Data Entry Operator (Data Imaging Associate)
State Farm
2018.09 - 2019.09
- Index insurance policies successfully at 95% rate
- Validating insurance policies making sure all information is correct
CSA/ Pricing Coordinator
Lowes
2014.12 - 2017.04
- Providing exceptional customer service
- Successfully labeling and pricing product
- Scheduling installations for customers
- Assisting in the paint department as well as the electrical department
Bank Associate
Bank Associate
2013.10 - 2014.05
- Verify customers.
- Performing transfers and wires
Doughnut Specialist
Krispy Kreme – Bloomington
2002.05 - 2011.01
- Rotate old and new products.
- Assist customers at the front counter and drive through.
- Top and fill doughnuts for customers.
Education
Bachelors -
Heartland Community College
Normal, IL2019-04
Associate of Arts - Health Prep
Heartland Community College
Normal, IL2024-05
Certificate - Medical Informatics
Rasmussen University
Aurora, United States2021-04
GED -
Heartland Community College
Normal, IL2019-04
Skills
- Maintaining patient confidentiality
- Document scanning
- Health information systems
- Information verification
- HIPAA compliance
- Detail-oriented approach
- Professionalism and ethics
- Continuous learning mindset
- Adaptability in Fast-paced environments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded Certificate of Completion from Med Certs Medical Front Office Administration Specialist Program April 13, 2025
- In 2023 I received my license for Pharmacy Tech
- In 2015 I Self Published my first poetry book entitled," Inspirations from the Heart"
- Poetry Contest winner in 2011
- 2019 Volunteered with Backpack Alliance to distribute backpacks to kids at the Coliseum
- 2015 Volunteered with Lowes to help with the Hero Project
Timeline
Medical Scribe
Carle Mclean County Orthopedics
2025.06 - Current
Medical Records Technician
OSF St. Joseph Medical Center – Bloomington
2024.10 - 2025.04
Register Pharmacy Technician
Walmart
2023.11 - 2024.05
Life Customer Service Assistant
State Farm
2023.02 - 2023.05
Underwriting Service Assistant
State Farm
2022.06 - 2022.11
Underwriting Typist
State Farm
2021.12 - 2022.06
Auto Underwriting (Call Center)
State Farm
2019.09 - 2020.06
Data Entry Operator (Data Imaging Associate)
State Farm
2018.09 - 2019.09
CSA/ Pricing Coordinator
Lowes
2014.12 - 2017.04
Bank Associate
Bank Associate
2013.10 - 2014.05
Doughnut Specialist
Krispy Kreme – Bloomington
2002.05 - 2011.01
Associate of Arts - Health Prep
Heartland Community College
Certificate - Medical Informatics
Rasmussen University
Bachelors -
Heartland Community College
GED -
Heartland Community College