Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payton Bugman

Tallahassee,FL

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations. Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. Service-oriented professional with extensive knowledge of busy concession environments and fast-handed work. Successful at multitasking while staying positive and efficient in high-stress situations.

Overview

3
3
years of professional experience

Work History

Barista

Dunkin' Donuts
Geneseo, NY
05.2024 - Current
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify properfunctioning.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Concessions Worker

Letchworth state park
Castile, NY
05.2024 - 09.2024
  • Ensured that all safety protocols were followed at all times during shift hours.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Received orders and fulfilled orders quickly and efficiently.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Restaurant Hostess

Whistling farmers pub
Nunda, NY
04.2023 - 04.2024
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Monitored dining room activity to ensure all guests were receiving optimal service.

Ice Cream Server

Kish-a-wa creamery
Nunda., NY
03.2022 - 09.2022
  • Processed customer complaints professionally while maintaining a friendly attitude towards them.
  • Recommended flavor combinations and desserts to customers, enhancing their dining experience.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Provided excellent customer service through friendly interactions with guests.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Served and scooped ice cream, following sizing specifications.
  • Ensured the ice cream serving equipment was properly cleaned and maintained.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Operated cash register and handled financial transactions with accuracy.

Education

High School Diploma -

Keshequa Central School
Nunda
06-2024

Skills

  • Exceptional customer service
  • Positive and professional
  • Cash handling
  • Team player
  • Dining customer service
  • Active learning
  • Customer service
  • Strong multitasking

Timeline

Barista

Dunkin' Donuts
05.2024 - Current

Concessions Worker

Letchworth state park
05.2024 - 09.2024

Restaurant Hostess

Whistling farmers pub
04.2023 - 04.2024

Ice Cream Server

Kish-a-wa creamery
03.2022 - 09.2022

High School Diploma -

Keshequa Central School
Payton Bugman