PAYTON COOPMAN
DAVENPORT ,IA
Summary
Looking to apply educational and personal experience with a career in childcare development. Experienced in working as a skilled hostess for five years in a high paced restaurant setting. Able to make customers comfortable and satisfied while ensuring optimal guest flow in the dining room. Maintain a neat, clean and professional demeanor with staff and clients. Utilized as an experienced and trusted trainer and resource for multiple restaurant locations. This experience was gained while also taking classes on line for Child Development, which is overall career goal.
Overview
6
6
years of professional experience
Work History
Hostess and Trainer
Applebee's Grill + Bar
02.2023 - Current
- Manage in-person guest customer service requests and reservation bookings
- Develop rapport with guests and generate repeat business through a friendly attitude and product knowledge
- Inquire about drink orders and provide information to wait for staff
- Preferred trainer for hosts at multiple franchises and knowledable on service policies
Hostess and Trainer
Applebee's Grill + Bar
03.2020 - 02.2023
- Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups and expertly managing customers expectations
- Alerted management of potential or reported customer issues and worked to resolve
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
- Trained new hosts on customer service best practices, professional demeanor, and restaurant policies to maintain high standards of service and efficient work habits
- Reduced wait times for guests by effectively coordinating with other team members during peak hours based on guest preferences and seating availability while communicating status to guests
- Completed daily side work and opening and closing duties without fail
- Promoted business loyalty by fostering positive customer relationships
- Mentored new hires, resulting in stronger staff development and increased productivity
Child Caregiver-Intermittent
Carissa and Kenny Harrington
05.2019 - Current
- Ensured child safety through diligent supervision and adherence to established rules
- Administered first aid when necessary, maintaining a calm demeanor
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Taught children to organize toys, wash hands, and share by leading by example
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented creative problem-solving techniques to address challenges faced while caring for up to 3 children simultaneously
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles
- Improved communication skills by engaging children in age-appropriate conversations and active listening
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations
- Introduced children to educational games and activities to boost learning
- Facilitated learning through play, stories and outdoor activities for successful child outcomes
- Developed age-appropriate activities and crafts to engage children
- Assisted in potty training and other daily hygiene activities to support child development
Education
Certificate-In Process - Early Childhood Education
Eastern Gateway Community College
Steubenville, OHHigh School Diploma - General Studies
Davenport North High School
Davenport, IA06.2022
Skills
- Organization and prioritization skills in high volume dining room management
- Excellent verbal communication and customer service
- Positive and professional, reliable and trustworthy
- Teamwork and collaboration
References
Carissa Harrington
Head Start Educator
563-570-2163
Leandra Paavo
Independent Childcare Provider
563-940-8814
Timeline
Hostess and Trainer
Applebee's Grill + Bar
02.2023 - Current
Hostess and Trainer
Applebee's Grill + Bar
03.2020 - 02.2023
Child Caregiver-Intermittent
Carissa and Kenny Harrington
05.2019 - Current
Certificate-In Process - Early Childhood Education
Eastern Gateway Community College
High School Diploma - General Studies
Davenport North High School
Similar Profiles
ASHONA PARKERASHONA PARKER
Carside Specialist at Applebee's Grill + BarCarside Specialist at Applebee's Grill + Bar
Charles SlaughterCharles Slaughter
Cook Operator at Applebee's Grill + BarCook Operator at Applebee's Grill + Bar
Joscelyne AvilaJoscelyne Avila
Bartender at Applebee's Grill + BarBartender at Applebee's Grill + Bar