Alayna Hopgood
New York,NY
Summary
Dynamic and engaging professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in responsible alcohol service and adept at handling difficult customers, consistently achieving high sales targets while fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Bartender
Applebee's Grill + Bar
11.2024 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
First Watch
06.2024 - 05.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Applebee's Grill + Bar
08.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender
Canteen 9 Mile Garden
03.2024 - 07.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Front Desk Receptionist
Country Inn & Suites By Radisson
06.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Host
TAO
04.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor Of Fine Arts - Performing Arts
AMDA
Los Angeles, CA06.2023
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Menu memorization
- Service-oriented mindset
Timeline
Bartender
Applebee's Grill + Bar
11.2024 - 05.2025
Server
First Watch
06.2024 - 05.2025
Bartender
Canteen 9 Mile Garden
03.2024 - 07.2024
Server
Applebee's Grill + Bar
08.2023 - 05.2025
Front Desk Receptionist
Country Inn & Suites By Radisson
06.2023 - 12.2023
Host
TAO
04.2022 - 12.2022
Bachelor Of Fine Arts - Performing Arts
AMDA
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