Job Search Status
Open to workDesired start date: Immediately
Open To Work
Payton Cote
Las Vegas,NV
Work Preference
Summary
Client Implementation Manager and Operations Leader with 5+ years of experience supporting client onboarding, training development, and team leadership in fast-paced environments. Proven ability to manage multiple implementations simultaneously, design end-to-end training programs, and lead teams of up to 25 employees while maintaining high customer satisfaction and operational accuracy. Highly skilled in CRM systems, cross-functional coordination, and process improvement.
Overview
12
12
years of professional experience
Work History
Client Implementation Manager / Trainer
Turtle Peak
Las Vegas, USA
05.2023 - Current
- Guided clients through the full onboarding lifecycle, ensuring a smooth and successful transition from kickoff to go-live
- Managed multiple client implementations concurrently, setting timelines and coordinating with internal teams to meet deadlines
- Identified implementation risks and roadblocks and developed proactive solutions
- Documented client requirements, specifications, and workflows with strong attention to detail
- Utilized CRM platforms to track client interactions, manage accounts, and ensure timely follow-ups
- Designed and delivered training programs from start to finish for system updates and process changes
- Handled weekly and monthly billing and financial processing related to client accounts
Shift Lead Supervisor
Turtle Peak
Las Vegas, USA
11.2019 - 05.2023
- Supervised and supported up to 25 team members across phone, email, and chat channels
- Conducted weekly one-on-one meetings and monthly performance and bonus reviews
- Collaborated with Onboarding Directors and Operations leadership on new client training initiatives
- Managed attendance, timecards, time-off requests, and shift coverage
- Delegated daily tasks and communicated schedules to maintain productivity and service levels
- Coached and motivated employees to improve performance, QA scores, and customer satisfaction
Customer Service Representative
Turtle Peak
Las Vegas, USA
01.2019 - 11.2019
- Handled high-volume inbound calls, emails, and voicemails
- Processed refunds and managed customer accounts across multiple systems
- Maintained extensive product knowledge to accurately support customers
- De-escalated complex customer concerns with empathy and professionalism
- Reviewed account and service histories to identify trends and resolve issues
- Ensured accurate account setup and activation to meet QA standards
General Manager
Firehouse Subs
Las Vegas, USA
10.2013 - 01.2019
- Managed daily operations including scheduling, inventory, payroll, and financial reporting
- Trained, supervised, coached, and evaluated staff performance
- Ensured compliance with food safety and quality standards
- Collaborated with corporate leadership on operational improvements and strategic initiatives
- Built and maintained strong, long-term customer relationships
Education
Bachelor of Arts - Psychology
College of Southern Nevada (CSN)
Las Vegas, NV01.2026
Skills
- Client Onboarding & Implementation
- Training Development & Facilitation
- Team Leadership & Coaching
- CRM Systems & Account Management
- Project Coordination & Timeline Management
- Quality Assurance & Documentation
- Customer service
- Microsoft Word & Excel, Google Docs
- Strong Communication & Problem-Solving
- Detail-Oriented & Highly Organized
Timeline
Client Implementation Manager / Trainer
Turtle Peak
05.2023 - Current
Shift Lead Supervisor
Turtle Peak
11.2019 - 05.2023
Customer Service Representative
Turtle Peak
01.2019 - 11.2019
General Manager
Firehouse Subs
10.2013 - 01.2019
Bachelor of Arts - Psychology
College of Southern Nevada (CSN)