Payton Fedie
WIN Technology
Eau Claire
4
years of professional experience
Motivated Repair Technician experienced in maintaining and troubleshooting computers, phones, and printers. Delivered efficient network performance through configuration and maintenance of network systems, effectively diagnosing and resolving issues. Focused on safeguarding data integrity by implementing robust network protocols and security measures.
Work History
Network Technician
2 Years 6 Months- Installed and configured network devices to enhance connectivity and performance.
- Conducted routine maintenance on systems, improving overall reliability and efficiency.
- Collaborated with team members to develop troubleshooting protocols for common network problems.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
Repair Technician
1 Year 11 Months- Greeted Customers and asked relevant questions to get details on issues they are having
- Diagnosed devices using store methods and conducted research for undocumented issues
- Restored functionality to various devices, including laptops and phones.
- Trained customers on preventative measures to minimize future device problems
- Documented all steps in an organized fashion
- Trained customers on how to avoid future problems
Education
Associates Degree - IT - Network Specialist
Skills
Proficient in Computer Hardware
Excellent at Troubleshooting
Microsoft Office
Ability to type 60 words per minute
Experience in Customer Service
Network monitoring
Adaptability
Prioritization of important tasks
Network Configuration
Interpersonal communication
Can shift to fit any role
IT EXPERIENCE
- Install and manage network operating systems including Microsoft Windows, Unix, and Linux
- Implementation of Cisco switch, router, and wireless configurations
- Install and troubleshoot client and server computer hardware and software
- Manage various types of directory services
- Implement network and user security
- Monitor network event logs for problem resolution
- Install, configure, and troubleshoot network hardware
Timeline
Network Technician
WIN Technology
02.2024 - CurrentRead More
Repair Technician
TC-Teks Computers
03.2022 - 02.2024Read More
Chippewa Valley Technical College
Associates Degree from IT - Network Specialist
Read More