Garrett Stanford

field service technician responsibilities:

• Resolved customer service tickets for password resets and account issues.
• Experience as a field service technician, completing tickets on-site for the company's clients.
• Designed and built computer systems tailored to client specifications.
• Completed client-targeted rack and switch installations.
• Used Zoom, voice calls, and Microsoft Teams to coordinate with remote technical support team members.

service technician responsibilities:

• Maintained a professional dress code while delivering excellent customer service to clients.
• Worked in a fast-paced, team environment doing service calls.
• Experienced in troubleshooting electrical systems in residential and commercial environments.
• Experience installing general electrical devices and fixtures, including large fans, large chandeliers, and/or fixtures.
• Maintained the company vehicles with attention to detail and organization to enhance efficiency.
• Maintained accurate records of service calls, repairs, and parts used.
• Customer service involves talking with clients about their issues, concerns, or work order details upon arrival to service calls. work order details upon arrival to service calls.
• Customer service experience involving writing invoices, and billing customers after job completion.