Payton Giove
Essington,PA
Summary
Maintained a highly detail-oriented approach in managing day-to-day tasks, ensuring accuracy in records, transactions, and inventory management. Supervised operations to enhance food safety and quality for optimal workflow, and fostered a collaborative environment through open communication. Adapted to project changes, and assisted colleagues with challenges. Contributed to a positive work environment and facilitated clear and professional customer communication both in person and over the phone. Demonstrated exceptional customer service skills by addressing inquiries promptly, resolving issues, and ensuring overall satisfaction. Answered up to 150 phone calls daily, consistently exceeding customer satisfaction.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Cook/Phone service
Femis Pizzeria
Essington, PA
01.2023 - Current
- Managed food inventory to ensure freshness and minimize waste through effective stock rotation practices.
- Maintained cleanliness and organization of kitchen workspace, by adhering to health and safety regulations.
- Assisted in training new kitchen staff on proper cooking techniques and food handling procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by using professional phone etiquette to communicate clearly and resolve inquiries promptly.
- Resolved customer inquiries efficiently using strong problem-solving techniques, streamlining communication and improving customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized problem solving skills to resolve complex account issues quickly and efficiently.
Cook/Phone service
Cocco's Pizza
Norwood, USA
05.2021 - 08.2022
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Took food orders from cashiers and cooked items quickly to complete orders together and serve hot.
- Sanitized cutting boards, benches and surfaces between tasks, ensuring food safety and minimizing cross-contamination.
- Managed incoming customer calls to provide timely assistance. efficiently to ensure prompt service.
- Provided product information to customers to enhance their shopping experience.
- Assisted customers with purchases and answered inquiries promptly.
- Worked with team members to streamline service processes, improving overall customer experience.
- Handled customer complaints with empathy and professionalism.
Cashier
Marburn Curtains
Folsom, USA
07.2021 - 11.2021
- Operated a cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Assisted customers with product inquiries and provided exceptional service.
- Restocked merchandise on shelves to ensure product availability and presentation for optimal presentation of merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Ensured secure cash drawers and resolved daily total discrepancies to maintain accuracy.
- Restocked and organized merchandise in front lanes to improve visibility and accessibility.
- Collaborated with team members to enhance the customer shopping experience.
- Greeted customers as they entered the store to create a friendly atmosphere and answer any questions they had about the store's products and services.
Education
High School Diploma -
Interboro Senior High School
Prospect Park, PA 09.2018 - 06.2022
Skills
- Customer service
- Problem solving
- Product knowledge
- Attention to detail
- Time management
- Workplace efficiency
- Teamwork
- Project adaptability
- Collaborative communication
- Active listening
- Organization
Timeline
Cook/Phone service
Femis Pizzeria
01.2023 - Current
Cashier
Marburn Curtains
07.2021 - 11.2021
Cook/Phone service
Cocco's Pizza
05.2021 - 08.2022
High School Diploma -
Interboro Senior High School
09.2018 - 06.2022