Payton Hochard
Jacksonville ,FL
Summary
Having a dynamic, positive, self-starter mindset as a Senior Team Leader with a proven track record at excelling in strategic planning and team development. Enhanced productivity through process improvements and effective conflict management, while consistently achieving customer satisfaction targets. While Skilled in retail inventory management, fostering a collaborative environment that drives engagement and growth both internally and externally. Experienced with team leadership, project management while Utilizing strong communication and problem-solving skills to drive team success and project outcomes.
Overview
2026
2026
years of professional experience
Work History
Senior Team Leader
Chic-Fil-A
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
- Drove revenue growth by establishing strategic partnerships and identifying new business opportunities through market g strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed functions relating to payroll, scheduling and provided smooth shift transitions.
Specialty Team Leader
Target
12.2020 - Current
- Ensured compliance with all industry regulations and company policies by conducting regular audits, resulting in stronger operational success and stock availability while driving sales.
- Maximized employee engagement levels through initiatives such as recognition programs that celebrated outstanding performance or contributions towards team objectives.
- Drove process improvements by analyzing current workflows, identifying bottlenecks, and proposing viable solutions that boosted productivity levels within the team.
- Mentored junior staff members to promote professional growth, sharing expert knowledge of industry best practices which led to higher overall team capabilities.
- Streamlined operations for increased efficiency by identifying areas of improvement and introducing new processes.
- Facilitated training programs both onsite and offsite for multiple locations to ensure operational consistency.
- Supported HR functions including onboarding and training new hires ensuring consistent service and company standards.
Education
Associates Degree - General Studies
Daytona State College
Daytona Beach, FLCosmetology Certification -
Daytona State College
Daytona Beach, FL06.2017
High School Diploma -
Matanzas High School
Palm Coast, FL05.2015
Skills
- Motivational skills
- Team development
- Strategic planning
- Retail inventory management
- Conflict management
- Staff training
- Onboarding and orientation
- Lean manufacturing
- Verbal and written communication
- Client communication
Timeline
Specialty Team Leader
Target
12.2020 - Current
Senior Team Leader
Chic-Fil-A
Associates Degree - General Studies
Daytona State College
Cosmetology Certification -
Daytona State College
High School Diploma -
Matanzas High School
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