Payton King
Lafayette,LA
Summary
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Office Medical Biller
Children's Heart Clinic of Louisiana
Lafayette, LA
06.2022 - Current
- Identified any denied or rejected claims and worked with providers to resolve them.
- Conducted research on complex billing issues using internal resources as well as external sources.
- Submitted appeals as needed when a claim was not paid in full or denied by an insurer.
- Updated patient records with new insurance information when necessary.
- Worked closely with other departments within the facility to ensure proper documentation is obtained prior to submitting a claim.
- Provided customer service support to patients regarding billing issues and questions via phone calls or emails.
- Processed medical insurance claims electronically and manually to ensure timely payment from insurance companies.
- Reviewed patient bills for accuracy and completeness, ensuring all charges are accurate and appropriate.
- Provided assistance with other administrative duties within the office such as filing paperwork or scheduling appointments.
- Resolved discrepancies between insurance payments and billed amounts by contacting insurers regarding unpaid claims.
- Added modifiers, coded narrative diagnosis and verified diagnoses.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
Receptionist
Children's Heart Clinic of Louisiana
Lafayette, LA
08.2021 - 06.2022
- Checked-in patients or visitors upon arrival at the reception area.
- Maintained a clean and organized reception area to uphold company image.
- Managed reception area by answering phones, directing visitors, responding to inquiries.
- Maintained medical records according to HIPAA regulations.
- Prepared patient charts and medical records for upcoming appointments.
- Processed requests for medical records from insurance companies, attorneys.
- Managed patient referrals and scheduling appointments.
- Handled a large flow of phone calls, messages, faxes, and emails throughout the day.
RECEPTIONIST
FALCON RICE MILL
Crowley, LA
11.2019 - 03.2021
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Processed cash and check deposits accurately and efficiently.
Cashier Supervisor
Stine Lumber Co.
Crowley, LA
06.2018 - 10.2019
- Supervised opening and closing of the store.
- Resolved customer complaints in a polite manner.
- Greeted visitors at reception area and provided assistance as needed.
- Monitored daily payment activity in order to identify any discrepancies or errors.
- Trained new employees on proper job procedures and safety guidelines.
- Trained new and existing employees on new computer system.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Balanced cashier drawers and store safe for morning and night shifts.
- Supervised bank deposits nightly.
Education
High School Diploma -
Northside Christian School
Crowley, LA05-2018
Skills
- Customer service
- Data Entry
- Physician appointment scheduling
- Strong Problem Solver
- Physician billing
- Workplace organization
- Claims Handling and Coverage Verification
References
References available upon request.
Timeline
Office Medical Biller
Children's Heart Clinic of Louisiana
06.2022 - Current
Receptionist
Children's Heart Clinic of Louisiana
08.2021 - 06.2022
RECEPTIONIST
FALCON RICE MILL
11.2019 - 03.2021
Cashier Supervisor
Stine Lumber Co.
06.2018 - 10.2019
High School Diploma -
Northside Christian School
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