Payton LaPlante
Keene,NH
Summary
Dynamic professional experienced in high-paced environments, excelling in communication and conflict management. Proven ability to enhance visitor experiences through effective ticketing and reservation management while fostering collaboration among team members.
Overview
2
2
years of professional experience
Work History
Gate Attendant/ pass checker
East Lyme Parks & Recreation
Niantic, Connecticut
06.2026 - 08.2026
- Monitored park entrance to ensure safety and regulatory compliance.
- Oversaw ticket sales, collected fees, and verified ticket validity to ensure accurate revenue capture.
- Responded to visitor inquiries about parking and services, enhancing visitor experience.
- Provided visitors with information on park amenities, events, and directions.
- Resolved customer complaints professionally and escalated complex issues to ensure timely resolution.
- Notified supervisors about suspicious activities observed in the park or individuals to supervisors promptly.
- Performed minor maintenance tasks, including sweeping walkways and cleaning windows.
Hostess
Flanders Fish Market
Niantic, Connecticut
08.2024 - 03.2026
- Managed reservation system for optimal table assignments and reduced wait times.
- Coordinated waitlist and provided accurate estimated wait times to enhance guest experience.
- Greeted and seated guests promptly upon arrival to enhance service efficiency.
- Maintained cleanliness and organization of dining area and entrance to ensure positive impressions.
- Engaged in friendly conversation with guests to create an enjoyable atmosphere.
- Responded to phone inquiries professionally to assist guests with their needs. and reservations professionally, ensuring seamless communication.
- Monitored server availability and table turnover to maximize seating efficiency.
- Built strong relationships with front-of-house and kitchen staff to foster collaboration.
Food Runner/Front End Cashier
Flanders Fish Market (Crescent Beach Stand)
Niantic, Connecticut
06.2024 - 08.2025
- Delivered food orders to customers efficiently promptly, achieving high customer satisfaction levels.
- Coordinated with kitchen staff to ensure accurate orders and fulfill special requests.
- Responded quickly to customer inquiries and requests for additional items or services.
- Supported team members during peak hours to ensure efficient service flow.
- Verified all orders for accuracy before leaving the kitchen area.
- Monitored inventory levels of condiments and supplies to enable timely replenishment.
- Executed daily pre-shift tasks, including restocking supplies and polishing silverware, to maintain service readiness.
- Performed cleaning and sanitizing of work areas to ensure safety compliance work areas throughout shifts, including countertops and equipment.
Education
BBA - Social Work
Keene State College
Keene, NH05-2030
High School Diploma -
East Lyme High School
East Lyme CT06-2026
Skills
- Safety compliance
- Customer service excellence
- Visitor engagement
- Problem resolution strategies
- Conflict management
- Time management
- Team collaboration
- Communication skills
Timeline
Gate Attendant/ pass checker
East Lyme Parks & Recreation
06.2026 - 08.2026
Hostess
Flanders Fish Market
08.2024 - 03.2026
Food Runner/Front End Cashier
Flanders Fish Market (Crescent Beach Stand)
06.2024 - 08.2025
BBA - Social Work
Keene State College
High School Diploma -
East Lyme High School