William Jones
Ocala
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Gate Attendant
On Top Of The World Communities
Ocala
12.2024 - Current
- Monitored entrance access for residents and visitors at community gates.
- Assisted residents with inquiries and provided excellent customer service.
- Adhered to all company policies regarding safety, security and customer service standards.
Ranger-Starter
Cove Communities
Ocala
11.2023 - Current
- Greeted and registered golfers upon arrival at the course.
- Collected payments from customers for green fees, cart rentals, and club rentals.
- Monitored pace of play to ensure that groups were not falling behind schedule.
- Enforced all golf course policies and regulations to maintain a safe environment.
- Provided excellent customer service to enhance guest experience on the course.
Correctional Officer
Lancaster County Prison
Lancaster
07.1990 - 02.2023
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Enforced facility rules and regulations through clear communication and authority.
- Trained new officers on safety protocols and operational procedures effectively.
Usher
Hershey Entertainment and Resorts
Hershey
10.2011 - 07.2018
- Greeted guests and provided information about events and venue amenities.
- Assisted patrons in locating their seats and handling any inquiries.
- Monitored audience behavior to ensure compliance with safety regulations.
- Managed crowd control during high-attendance events to enhance guest experience.
Education
Bachelor of Science - Business Administration
Salem-Teikyo University
Salem, West Virginia05-1990
Skills
- Access control
- Customer service
- Safety compliance
- Payment processing
- Policy enforcement
- Conflict resolution
Timeline
Gate Attendant
On Top Of The World Communities
12.2024 - Current
Ranger-Starter
Cove Communities
11.2023 - Current
Usher
Hershey Entertainment and Resorts
10.2011 - 07.2018
Correctional Officer
Lancaster County Prison
07.1990 - 02.2023
Bachelor of Science - Business Administration
Salem-Teikyo University
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