Payton Malloy
Friday Harbor,WA
Summary
Approachable and offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please customers.
Overview
10
10
years of professional experience
Work History
Admin - Accounting Clerk
Roche Harbor Resort
Friday Harbor, Washington
07.2023 - Current
- Received and recorded cash, checks and sales from each department and maintained accurate over/shorts.
- Provided support to the Accounts Payable department as needed.
- Calculated and produced checks for utilities, taxes and other operational expenses.
- Coded invoices to maintain organized and accurate records.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Supported clerical and administrative needs of senior department staff.
Bartender, Server, Manager
Downriggers, Friday Harbor
Friday Harbor, Washington
10.2022 - Current
- Resolved customer complaints in a professional manner.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers and bartenders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Hostess
Downriggers, Friday Harbor
Friday Harbor, WA
06.2020 - 07.2024
- Greeted guests and gathered information to seat groups or place on waitlist.
- Making sure to keep a good flow in the entire restaurant to give guests the best experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Office Manager
Coldwell Banker San Juan Islands, Inc.
Friday Harbor, Washington
11.2021 - 09.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained office organization, managed office inventory, and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Directed team of agents with their needs in a timely manner.
- Kept organized documents of listings, closings, and projects.
Front Desk Receptionist - Seasonal
Roche Harbor Resort-Hotel De Haro
Friday Harbor, WA
06.2021 - 11.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Pointed out property details and guided guests to dining areas, pool, spa and other amenities.
Cashier
Roche Harbor Resort-Lime Kiln Café
Friday Harbor, WA
05.2015 - 09.2020
- Welcomes guest with personable attitude to take food and drink orders at counter.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained order and cleanliness of work areas to conform with health codes.
- Completed final preparations of dishes and quickly delivered items to customers.
Office Intern
San Juan School District
Friday Harbor, WA
09.2019 - 02.2020
- Organized physical files, tracking spreadsheets and reports.
- Maintained vendor files and entered invoices into their software.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
Education
High School Diploma -
Friday Harbor High School
Friday Harbor, WA06.2020
Some College (No Degree) - Business Management
Bellevue College
Bellevue, WASkills
- People skills
- Multitasking
- Attention to detail
- Staff management
- Complex Problem-solving
- Technical support
- Conflict management
- POS operation
Timeline
Admin - Accounting Clerk
Roche Harbor Resort
07.2023 - Current
Bartender, Server, Manager
Downriggers, Friday Harbor
10.2022 - Current
Office Manager
Coldwell Banker San Juan Islands, Inc.
11.2021 - 09.2022
Front Desk Receptionist - Seasonal
Roche Harbor Resort-Hotel De Haro
06.2021 - 11.2021
Hostess
Downriggers, Friday Harbor
06.2020 - 07.2024
Office Intern
San Juan School District
09.2019 - 02.2020
Cashier
Roche Harbor Resort-Lime Kiln Café
05.2015 - 09.2020
High School Diploma -
Friday Harbor High School
Some College (No Degree) - Business Management
Bellevue College