PAYTON MICHAEL SPRUCE
Mesa,Arizona
Summary
Dependable professional with extensive customer service experience and documented success in relationship management. Coordinated projects and maintained client communication to support sustained engagement and repeat business. Committed to driving measurable business growth through customer-focused results.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Lead Mitigation Technician
Titan Restoration of AZ
Mesa, Arizona
06.2025 - Current
- Deployed and monitored 500+ drying and mitigation equipment across large projects.
- Guided customers through the restoration process for water and flood damage projects.
- Coordinated crews and equipment to enhance operational efficiency on daily activities.
- Communicated project status to property managers, building representatives, and insurance professionals.
- Maintained clear communication with customers to foster positive experiences during crises.
- Managed complex projects in high-rise buildings up to 27 floors.
- Excelled in fast-paced, high-pressure environments requiring quick decision-making.
- Developed strong customer-service skills through regular interactions with clients and industry professionals.
- 2 Years
Owner / Operator
Pack and Haul Moving
Mesa, Arizona
10.2024 - 07.2025
- Launched and managed a moving company, overseeing daily operations and fostering strong customer relationships.
- Engaged with customers to assess needs and coordinate tailored moving services.
- Coordinated scheduling, customer communications, and job logistics to ensure seamless business operations.
- Built relationships with real estate agents and home staging companies to generate new business.
- Developed a professional network that helped create referral and repeat business opportunities.
- Gained firsthand experience with finding new customers, building relationships, and earning new business.
- Took pride in providing dependable service and creating positive customer experiences.
- 1 Year
Union Sprinkler Fitter Apprentice
Western States Fire Protection Company
Mesa, AZ
01.2024 - 01.2025
- Acquired one year of hands-on experience in construction, enhancing practical skills and knowledge.
- Operated in a professional construction environment, adhering to safety procedures and job-site requirements.
- Worked alongside experienced tradespeople as part of a team.
- Cultivated strong communication, teamwork, mechanical, and problem-solving skills through collaboration with tradespeople.
- Maintained attention to detail while working in a fast-paced environment.
- Followed instructions and completed assigned tasks safely and efficiently.
Lead Mitigation Technician
Titan Restoration of AZ
Mesa, AZ
06.2023 - 12.2023
- Led team in conducting loss mitigation assessments for residential properties.
- Remediated major safety issues such as lead paint and mold in older properties.
- Trained new staff on loss mitigation procedures and compliance standards.
- Developed and implemented strategies for effective risk management processes.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2023
College Coursework -
Chandler Gilbert Community College
Gilbert, AZSkills
- Project management
- Organizational skills
- Attention to detail
- Problem solving
- Customer service and communication
- Client engagement
- Relationship management
- Lead generation
- Team collaboration
- Time management
Certification
30-Hour OSHA Certification, Forklift Certification, Boom Lift Certification, Scissor Lift Certification, Asbestos Certification
Timeline
Lead Mitigation Technician
Titan Restoration of AZ
06.2025 - Current
Owner / Operator
Pack and Haul Moving
10.2024 - 07.2025
Union Sprinkler Fitter Apprentice
Western States Fire Protection Company
01.2024 - 01.2025
Lead Mitigation Technician
Titan Restoration of AZ
06.2023 - 12.2023
High School Diploma -
Westwood High School
College Coursework -
Chandler Gilbert Community College