Payton Milner
Tulsa,OK
Summary
Dynamic Store Manager with a proven track record at Whitewater Car Wash, excelling in customer service and team leadership. Skilled in training and mentoring staff, enhancing operational efficiency, and improving customer satisfaction. Adept at utilizing POS systems to streamline store operations while fostering a friendly and positive environment.
Overview
5
5
years of professional experience
Work History
Store Manager
Whitewater Car Wash
Tulsa, OK
08.2024 - Current
- Assisted in daily store operations, ensuring a smooth customer experience.
- Learned inventory management systems to track stock levels efficiently.
- Supported team members with training on product knowledge and sales techniques.
- Engaged with customers to address inquiries and resolve issues promptly.
- Participated in staff meetings to understand store goals and performance metrics.
Assistant Manager
Monterey's Little Mexico
Tulsa, OK
08.2023 - 08.2024
- Assisted in developing and implementing operational strategies to improve team efficiency.
- Coordinated daily activities and ensured alignment with organizational goals and objectives.
- Monitored inventory levels and managed supply chain processes to optimize resource allocation.
- Trained new staff on company policies, procedures, and effective customer service techniques.
Forklift Trainer
Target
Waterloo, IA
07.2022 - 08.2023
- Developed and delivered engaging training programs to enhance employee skillsets.
- Assessed training needs through performance evaluations and employee feedback.
- Facilitated workshops focused on improving team collaboration and communication skills.
- Implemented training materials using instructional design principles for effective learning outcomes.
Team Leader
Academy Sports and Outdoors
Tulsa, OK
11.2021 - 07.2022
- Led team in daily operations to ensure efficient workflow and high-quality outputs.
- Mentored junior staff, fostering skill development and improving team performance.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated scheduling and task assignments to optimize resource allocation among team members.
Manager's Assistant
Chuck E Cheese
Tulsa, OK
11.2020 - 11.2021
- Coordinated scheduling and communication between management and team members to improve workflow efficiency.
- Supported budget tracking by monitoring expenses and preparing reports for management review.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
Education
High School Diploma -
Cleveland HS
Cleveland, OKSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- POS systems
Timeline
Store Manager
Whitewater Car Wash
08.2024 - Current
Assistant Manager
Monterey's Little Mexico
08.2023 - 08.2024
Forklift Trainer
Target
07.2022 - 08.2023
Team Leader
Academy Sports and Outdoors
11.2021 - 07.2022
Manager's Assistant
Chuck E Cheese
11.2020 - 11.2021
High School Diploma -
Cleveland HS