PAYTON O’BRAIN
Pinehurst,Texas
Summary
Experienced in room operations management, with a focus on enhancing guest experiences and improving operational efficiency. Strong team leadership and organizational skills are leveraged to streamline processes and consistently meet high service standards. Deep understanding of hospitality industry best practices allows for excellent problem-solving in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Room Operations Manager
Houston Airport Marriott
05.2023 - Current
- Managed a team of 5 assistant managers as well as a team of 30+ associates
- Monitor financial and goal related performance expectations of our team to ensure we are executing at a high level
Assistant Room Operations Manager
Houston Airport Marriott
05.2021 - 05.2023
- Managed a team of 25+ people, works closely with guest relations
- Utilized data-driven and structured problem-solving tools to optimize performance and customer experiences
Technology Technician
Hobbs High School
08.2020 - 05.2021
- Assisted in setting up classroom technology and systems
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
Room Operations Voyager
Marriott Marquis
01.2020 - 05.2020
- Managed the front desk and assisted guest with needs
- Work closely with the management team to make schedules and finish reports
- Skilled at working independently and collaboratively in a team environment.
Office Assistant
New Mexico State University
08.2017 - 12.2019
- Runs office website and social media sights
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Recreation Intern
Marriott Marquis
06.2019 - 08.2019
- Assist guest with needs related to the terrace
- Work closely with management on a variety of new projects to implement
- Kept athletic and games equipment and facilities organized and maintained.
- Prepared reports for management regarding status and progress of recreational activities.
Education
Bachelor of Science - Hotel, Restaurant & Tourism Management, Marketing, Business Administration
New Mexico State University
Las Cruces, NM12.2019
Associates - Applied Science, Arts
New Mexico Junior College
Hobbs, NM05.2017
Certification
- ServSafe Food Handlers Certified
- Texas Alcoholic Beverage Commission Certified
- CPR/AED Certification
Activities
Property Ambassador for Marriott One, Leader of Q4 2023, Leader of the Year 2023
Timeline
Room Operations Manager
Houston Airport Marriott
05.2023 - Current
Assistant Room Operations Manager
Houston Airport Marriott
05.2021 - 05.2023
Technology Technician
Hobbs High School
08.2020 - 05.2021
Room Operations Voyager
Marriott Marquis
01.2020 - 05.2020
Recreation Intern
Marriott Marquis
06.2019 - 08.2019
Office Assistant
New Mexico State University
08.2017 - 12.2019
Associates - Applied Science, Arts
New Mexico Junior College
Bachelor of Science - Hotel, Restaurant & Tourism Management, Marketing, Business Administration
New Mexico State University