Payton Pierce
Clermont,FL
Summary
Enthusiastic and results-driven professional with a proven track record in customer service, sales, and team collaboration. Adept at engaging with diverse clientele and delivering exceptional experiences. Demonstrated ability to excel in fast-paced environments and build strong relationships. Seeking opportunities to leverage my skills in a dynamic setting. Willing to relocate.
Overview
4
4
years of professional experience
Work History
National Leasing Specialist
Coastal Ridge Real Estate
01.2025 - Current
- Participate in all aspects of the leasing process, including ensuring all leads are properly entered into Entrata, contacted, and followed up on; greeting prospects and providing tours; closing the sale; assisting prospects through the application and lease process, including ensuring the proper preparation and execution of the lease agreement and all screening procedures; monitoring and participating in the resident renewal process, and ensuring the clubhouse, model and all tour routes are maintained to the highest standard of cleanliness.
- Drive individual and group leasing targets success for the community and proactively collaborate with the Property Manager to work through both opportunities and threats.
- Deep dive to strengthen both individual and team knowledge of the competitive landscape in the market through shopping competitors and keeping updated records of all offerings within the market.
- Establish an in-depth understanding of the property including selling points of the site and frequent objections from prospects, site leasing trends, traffic patterns, and product availability.
- Act as a full-time member of the on-site office team, providing support and assistance to all customer service efforts at the community, including dealing with escalated resident complaints.
- Drive both prospect interest and resident retention through coordinating and participating in a variety of site marketing efforts and events.
- Guide the leasing team in their leasing and marketing efforts, ensuring proper expectations are set and tools and resources needed for success are given.
- Assist the Property Manager in the preparation of weekly and monthly reporting requirements
Leasing and Marketing Manager
Campus Life & Style
Lutz, FL
07.2024 - 01.2025
- Assisted in developing budgets for projects related to marketing initiatives.
- Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
- Enhanced event space quality by partnering with vendors to complete within budget.
- Created promotional materials, such as flyers and brochures, for marketing campaigns.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Set and adjusted rental rates based on market analysis and property value assessments.
- Conducted market research to identify potential tenants and rental rates.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
- Led training sessions for leasing consultants to improve sales techniques and customer service skills.
Leasing Manager
Coastal Ridge Real Estate
02.2023 - 07.2024
- Meets sales goals consistently using an effective sales management strategy and extensive product knowledge
- Leads targeted marketing campaigns around St
- Louis to include Saint Louis University and Washington University, distributing promotional materials to students, that results in increased brand visibility and lead generation
- Cultivates and manages a high volume of leads, utilizing strategic follow-up calls and personalized communication to establish rapport and secure leases, contributing to a boost in occupancy rates.
- Showcases strong sales acumen by effectively presenting apartment spaces, highlighting key features, and addressing client needs, resulting in increased lease signings
- Produces comprehensive market reports, analyzing market trends and property performance to inform strategic decision-making and optimize pricing strategies
- Successfully mediates roommate conflicts, employing strong interpersonal skill to resolve issues and enhance resident customer satisfaction
Leasing Agent
Aspen Court Apartments
01.2021 - 01.2023
- Showed and leased apartments to potential tenants while maintaining our 90% + occupancy rate
- Prepared leases and renewals per company policy
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns that they may have
- Invited prospects to come tour the property
- Used the AppFolio Property Management Software to keep record of financial transactions and rental leases
- Managed maintenance and cleaning staff during property turnover
Education
Communication Studies - Public Relations, journalism
Southern Illinois University-Carbondale
01.2022
Mass Communications - communication focus
Southeast Missouri State University
01.2020
Skills
- Interpersonal skills
- Problem solving skills
- Communication skills
- Customer relation building skills
- Special events planning
- Property management software
- Entrata
- Canva
- Staff training
- Development experience
- Business to consumer sales management skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
Publications
- Https://www.siuprssa.com/2022/04/19/peanut-offers-social-media-exclusively-for-women/
- Https://www.siuprssa.com/2021/04/27/how-to-beat-the-instagram-algorithm/
Awardsrecognition
- One of 153 student-athletes on the OVC Commissioner's Honor Roll.
- Midwest Achievement Award recipient.
- Residence Life Leadership Award recipient.
- Athletic scholarship recipient.
Timeline
National Leasing Specialist
Coastal Ridge Real Estate
01.2025 - Current
Leasing and Marketing Manager
Campus Life & Style
07.2024 - 01.2025
Leasing Manager
Coastal Ridge Real Estate
02.2023 - 07.2024
Leasing Agent
Aspen Court Apartments
01.2021 - 01.2023
Communication Studies - Public Relations, journalism
Southern Illinois University-Carbondale
Mass Communications - communication focus
Southeast Missouri State University
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